Cowshed Carnaby

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Cowshed’s Soho outpost delivers the same quality treatments, customer service and divine-smelling products in more buzzy surroundings than its other London day spas at both Clarendon Cross and Shoreditch House. The ground floor is where you can recline for a pedicure and a chat, while downstairs you’ll find the peaceful treatment rooms. Our tester experienced the Cowgroom where two therapists worked their magic for an hour (facial, eyebrow tidy and manicure or pedicure). The results: glowing skin, neat nails and soothed limbs. Perfect.
Venue name: Cowshed Carnaby
Address: Fouberts Place
Opening hours: Open 10am-8pm Mon-Fri; 10am-7pm Sat; 9am-5pm Sun
Transport: Tube: Oxford Circus tube
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Ros A

Very disappointed in my experience at Cowshed last night. A kind and lovely friend bought me a £50 voucher for a treatment for my birthday, so I was really looking forward to it. Positives first - the salon is lovely, beautifully decorated and the products are nice too. Staff were friendly. Negatives - I paid £50 for a back massage which lasted 15 minutes, instead of the 30 it was supposed to. The therapist was late taking me downstairs, and then left me waiting on the table for about another 5 minutes. When she said it was over, I thought, that was particularly short, so I checked my watch. Yep, 15 minutes had passed since I was brought down to the room. I complained upstairs, the girls were sweet but clearly didn't know how to deal with a complaint and gave me a bottle of cuticle oil to take away. I don't want a bottle of cuticle oil, I wanted a 30 minute relaxing massage! Made me leave feeling frustrated beyond belief. I went for a relaxing massage, and just came out fuming. The massage wasn't much good anyway - she left oil all over my back which then stained my clothes and the pressure was almost non existent. Basically Cowshed looks like a superb salon from the outside, but it doesn't deliver on services or customer care.