John Lewis

  • Shopping
  • Home decor
0 Love It
Oxford Street

There is a reason why John Lewis is one of the most respected and liked shops in Britain and it’s not a complicated one – John Lewis sells good products, in a pleasant environment, served by knowledgeable and amicable staff. Add to that its sensible ratio of quality to price for all its products, and you quickly see why John Lewis retains its rightful crown as the retail world's safe pair of hands.

This large store in the centre of the city offers a broad sweep of electricals, homeware, fashion, gifts, furniture and leather goods, each coming with the reassurance of JL’s nonpareil ‘never knowingly undersold’ guarantee and lenient returns policy. Arguably the strongest selling point is the lower ground-floor cookware and white goods section, where an excellent range of kitchen staples is backed up by exemplary customer service. Well-informed staff will guide you to the right product for your purse, delivery is usually smooth and the after-care service, should you need it, admirable. John Lewis offers one of the most civilised places on Oxford Street to shop – with a commodious food hall stocked with culinary partner Waitrose’s goods (complete with walk-in cheese room), and family friendly services such as home delivery, baby changing facilities and a big café.

Although the much-touted redesign of the ground-floor beauty hall a few years ago didn't quite transform the store into the emporium of style the directors were hoping for, niche lines such as This Works and Bliss, alongside stalwarts Benefit, MAC, Clarins and more have upped the beauty ante. There's also an Elemis spa pod for express facials. Under the auspices of the buying and brand director, Paula Nickolds, fashion at John Lewis is fast becoming more directional, with hipper labels like Day Birger et Mikkelsen being added. The clutch of respectable classics is also still strong with Coast, Jaeger and Fenn Wright Manson among them. Other strengths include technology, schoolwear and a brilliant haberdashery for those knitters struggling to find decent wool.

As featured in the 100 best shops in London

Branches: Stratford City; Sloane Sq (Peter Jones); Wood Street (Kingston upon Thames, KT1 1TE, 020 8547 3000); Brent Cross Shopping Centre, NW4 3FL, 020 8202 6535).

Venue name: John Lewis
Address: 300 Oxford St
Opening hours: Open 9.30am-8pm Mon-Wed, Fri-Sat; 9.30am-9pm Thur; noon-6pm Sun (browsing from 11.30am)
Transport: Tube: Bond St/Oxford Circus
Do you own this business?

Average User Rating

4 / 5

Rating Breakdown

  • 5 star:3
  • 4 star:1
  • 3 star:0
  • 2 star:0
  • 1 star:1
2 people listening
Roberto D

I have experienced a very bad customer service from John Lewis in Oxford street as I brought in my laptop to repair and they called me asking to go in store so that they can offer me something in change as still under warranty. I went there and they offered me a replacement with mine which apparently was supposed to be better than mine otherwise they offered the same amount of money that I paid (£ 999) on a gift card! I took a day to think about it and actually compare my previous machine with the one offered and I was happy with it as it is also more new than mine!

I went back to the store to confirm the laptop they offered me and also reserved for me and they started going on about the value of both laptop and that my previous one has gone down as in value and now I can't get what I was offered anymore unless I pay the difference! They have managed to find the same machine I had after they told me that it is not longer in production and insisted that I could only get that unless I pay more after they promised me another machine and reserved it for me as well! Ridiculous!! I have spent a week in the customer service of John lewis for this issue that seemed impossible to be solved and everyone says a different thing when talking to them so it has been very confusing specially with having to explain everything again to a different person serving you every time and today I have been even accused of changing the story every time I go in, so that basically I was making it up! It is unbelievable! And also today they refused to call the technical support head office after that exact department has asked me to go in the store ask for the manager and get the technical support on the phone to them so that they could take it over from there! They insisted that much on giving me a different machine that I was promised that they also refused to call the technical support head office because they knew I would have been right ! The other day they spent that long on refusing to give me what they offered me and reserved me in the first place that it's got to 6 o'clock and they kicked me out the store with no answers and with problems not solved! I would not recommend John Lewis to anyone! It's a shame! A big company going after a few pounds instead to make the customer happy! Worst experience I have ever had! Also I just got home and opened the box and guess what? How can they not make another mistake?? They gave a wrong laptop! Completely different, was meant to get MacBook Pro and they gave me MacBook Air !! Woaw this is crazy!!!

kevin O

An amazing shop with amazing service. "Never knowingly undersold" and never knowingly under serviced rings true in my experience. Also if you buy John Lewis white goods, you usually get additional warranty period compared to other brands.

I can do all of my Christmas shopping on Christmas eve under one roof.

Kate Rushton

I love the food shop because, well, it is Waitrose. Not only that, but there was full Waitrose stock. Just not much of each product, but each product I wanted was there. Even though it was lunchtime on a Friday, I really did not need to wait long to pay. It was helped by a man directing everyone to the right till.


Really easy to order online with speedy delivery either to a store (or branch of Waitrose) or to home. Great new Beauty Hall in Oxford Street. The only department store left in London that sells haberdashery. Really, what's not to like!


I would never EVER recommend this store to anyone!!!! If I could have given it less than one star I would have! Actually setting up the gift list was really easy but the problem started when the gift list actually opened. 40% of the items that were purchased were converted to gift vouchers because John Lewis doesn't have the technology to count their stock!!! And to make matters worse the store never informed me that the items were not available and they said it was my fault that I complied my list early, but for some unknown reason the store was able to inform me when items were out of stock before the gift list was opened. Please please do not use this store! All you need to add to the stress of your big day is worrying about John Lewis's ability to stock their store! The staff are not helpful at all and they put you in a difficult position with your guests