John Lewis

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Oxford Street

There is a reason why John Lewis is one of the most respected and liked shops in Britain. And it’s not a complicated one- John Lewis sells good products, in a pleasant environment, served by knowledgeable and amicable staff. Add to that its sensible ratio of quality to price for all its products, and you quickly see why John Lewis retains its rightful crown as the retail world's safe pair of hands. This large store offers a broad sweep of electricals, homeware, fashion (with some exclusives like Pistol Panties lingerie) gifts, furniture and leather goods, each coming with the reassurance of JL’s nonpareil ‘never knowingly undersold’ guarantee and lenient returns policy. Arguably the strongest selling point is the lower ground-floor cookware and white goods section, where an excellent range of kitchen staples is backed up by exemplary customer service. Well-informed staff will guide you to the right product for your purse, delivery is usually smooth and the after-care service, should you need it, admirable. John Lewis offers one of the most civilised places on Oxford Street to shop- with a commodious food hall stocked with culinary partner Waitrose’s goods (complete with walk in cheese room), and family friendly services like home delivery, baby changing facilities, and a big café. Although the much-touted redesign of the ground-floor beauty hall a couple of years ago didn't quite transform the store into the emporium of style the directors were hoping for, niche lines such as This Works and Bliss, alongside stalwarts like Benefit, MAC and Clarins, have upped the beauty ante. There's also an Elemis spa pod for express facials. Under the auspices of the Director of Buying, Peter Ruis, fashion at John Lewis is fast becoming more directional, with hipper labels like Day Birger et Mikkelsen and BCBG Max Azria being added. The clutch of respectable classics is also still strong with Coast, Jaeger and Fenn Wright Manson among them. Other strengths include technology, schoolwear and a brilliant haberdashery for those knitters struggling to find decent wool.

John Lewis is number 13 in our list of the 100 best shops in London.

Branches Wood Street, Kingston upon Thames, Surrey KT1 1TE (8547 3000); Brent Cross Shopping Centre, NW4 3FL (8202 6535); (Peter Jones) Sloane Square, SW1W 8EL (7730 3434)

Venue name: John Lewis
Address: 300 Oxford Street
Opening hours: Open 9.30am-8pm Mon-Wed, Fri-Sat; 9.30am-9pm Thur; noon-6pm Sun (browsing from 11.30am)
Transport: Tube: Bond Street or Oxford Circus tube

Average User Rating

2.8 / 5

Rating Breakdown

  • 5 star:1
  • 4 star:1
  • 3 star:0
  • 2 star:0
  • 1 star:2
4 people listening
kevin O

An amazing shop with amazing service. "Never knowingly undersold" and never knowingly under serviced rings true in my experience. Also if you buy John Lewis white goods, you usually get additional warranty period compared to other brands.

I can do all of my Christmas shopping on Christmas eve under one roof.

Kate Rushton

I love the food shop because, well, it is Waitrose. Not only that, but there was full Waitrose stock. Just not much of each product, but each product I wanted was there. Even though it was lunchtime on a Friday, I really did not need to wait long to pay. It was helped by a man directing everyone to the right till.

Catherine Hunter

Liz Earle in John Lewis has THE WORST sales assistant I have ever come across. Half her head shaved, can not be bothered to help customers and can't understand how to serve a queue actual pretty put off John Lewis as a whole from that experience. Avoid Avoid Avoid. Oh and they changed there Never Knowingly Undersold policy a few years ago so you are better off buying elsewhere.


Really easy to order online with speedy delivery either to a store (or branch of Waitrose) or to home. Great new Beauty Hall in Oxford Street. The only department store left in London that sells haberdashery. Really, what's not to like!


I would never EVER recommend this store to anyone!!!! If I could have given it less than one star I would have! Actually setting up the gift list was really easy but the problem started when the gift list actually opened. 40% of the items that were purchased were converted to gift vouchers because John Lewis doesn't have the technology to count their stock!!! And to make matters worse the store never informed me that the items were not available and they said it was my fault that I complied my list early, but for some unknown reason the store was able to inform me when items were out of stock before the gift list was opened. Please please do not use this store! All you need to add to the stress of your big day is worrying about John Lewis's ability to stock their store! The staff are not helpful at all and they put you in a difficult position with your guests