304 New Cross Road
|Transport:||Tube: New Cross Overground|
|Do you own this business?|
Average User Rating
2.8 / 5
- 5 star:2
- 4 star:1
- 3 star:0
- 2 star:0
- 1 star:3
Do not use this shop. I have been waiting for my deposit to be returned for over 6 weeks, and they have consistently failed to return the deposit or call me back. The place is a shambles and the staff are rude and dishonest.
I would give it ZERO stars if possible. Rude staff that leave you waiting for HOURS as they wander aimlessly around the messy shop. Costumes are expensive (£100 per rental) but this would be understandable if the customer service was of a high standard to match the decadent costumes. After spending 2-hours there for a fitting, I went back to collect my costume and they had given it to someone else by mistake. I then spent another hour waiting for them to get a costume bodged together. The sewing they had to do last-minute as a result came undone in less than half an hour of me being at the event I had hired it for, so I had to go home. I had paid £100 for the costume and £50 for a party entrance so needless to say I was very unhappy. I went back to Prangsta and politely asked if there was something they could do to compensate me. I was spat at by Mel and told I only wanted money back because I couldn't afford it. I have never been spoken to like that in my life. Only worth going to if you do not have a job and can afford to spend hours there. Preferably be on a come-down from a drug fueled night and you'll fit right in. The costumes are beautiful, its such a shame it's run so hideously.
I came to Prangsta with such excitement and anticipation. When I arrived I was rather taken aback by the rushed manner in which they dealt with us, repeatedly telling us we needed to hurry. My stylist was lovely but really had no idea how to dress me with what I wanted. Nevertheless I left with a costume feeling rather half heartened about the whole experience.
A couple of weeks later the event comes around and we pick up our costumes, I arrive home from work the evening of the event to find that our costumes have been completely messed up with various wrong item in the mix. Leaving us with no option but to go back to the store 30 minutes before the event to get them changed. A rather frustrating thing to do when that time was supposed to be spent getting ready and enjoying the pre-party experience.
During this time I was pocket dialed by the store and subsequently listened in to their rather unsavory comments about my partners response to the utter stuff up on their behalf. His response was level headed and very reasonable, but I guess no one wanted to acknowledge their mistakes. I also discovered on this call that the only reason they were going to have us come back to the store, was that the crown given to us, which was wrong needed to be used the night after by another person and since the hire is a 3 day hire they were in a pickle- not because they felt the need to correct their mistake.
I felt incredible disappointed and rather peeved considering it cost $100 pounds deposit and £140 to hire the costume which was ill fitting and wasn't really what I wanted. To top off a rather terrible experience they deposited the the wrong depost into my account which I later found out they then deducted from my account once already in, how they can do that is beyond me and rather a concerning issue.
The pictures look amazing on their site and the reviews good, but the experience is very very very different from the flashy wonderful image displayed. I would never use Prangsta again. I was not offered a refund or even a partial refund for their mistakes, no effort was made to compensate their mistakes and to top it off with a rather rotten cherry was the stuff up with the deposited money.
I know mistakes happen, everyone is human but to deal with a business that continuously made mistakes and caused rather stressful issues with no effort to compensate all of us hiring their costumes was very disappointing. There was a lack of communication on behalf of staff and when we queried why these mistakes had happened no one could explain.
I later discovered a costume shop in Soho close to Holborn station that did costumes of even better quality for half the price. Oh well next year I know where to go !
Just to redress the balance - had completely great experience at Prangsta - really good personalised service, efficient, had great time at dark circus party this weekend - outfit got rave reviews :) thanks guys.
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