The Chelsea Gardener

Shopping , Home decor Chelsea
  • 2 out of 5 stars
(1 user review)
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One for the moneyed gardener, this picturesque centre sells a wide range of plants, seeds and even fruit trees, as well as fertilisers, pots and tools. Locals love this place for its old-fashioned (but quite glamourous) charm and traditional services. It's an ideal destination if you're looking to transform a small area or create a tranquil terrace. Top sellers include annual bedding plants including geraniums and lobelias, as well as a good range of indoor options.
Venue name: The Chelsea Gardener
Contact:
Address: Chelsea Farmers' Market
125 Sydney Street
London
SW3 6NR
Opening hours: Open 10am-7pm Mon-Fri; 10am-6pm Sat; noon-6pm Sun
Transport: Tube: Sloane Square tube
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Average User Rating

2 / 5

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  • 2 star:1
  • 1 star:0
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Horrible experience at this nursing. First, given the price the quality of the plants is not great. They have a pitifully and dismayingly (given the size of the space) low assortment of plants. The ones they do have often do not come in various sizes (for example they didn't even have basil as part of their herb selection). I knew the prices would be exorbitant but given the proximity to my home and my belief that the quality would be good I went. The place was crawling with staff none of whom showed any interest in helping customers. When one woman (apparently the co-manager) was nearby I tried to get get help with finding a plant that would fit a particular pot (no easy task given the low selection of attractive plants and sizes), but moreover no easy task due to her obvious reluctance to help a customer. As I was speaking to her she continued to tend some plants and once she finally decided it might be appropriate to help I had the feeling I was being rushed (and no there weren't other waiting customers). Instead of listening to the customer she would run around he store leaving me in bewilderment as it where or what she was doing. When I selected a plant (a succulent) and started to pot it into the pot I had brought (bought from this store years ago), she mentioned they had run out of the right soil (oh great) and ended up using something presumably not designed for succulents. I then bought two more pots and some herbs and when I was at the counter asked if they could please pot them (literally a 30 second job of placing the plant in the pot and pouring soil in - at least that is how fast the first woman took with the succulent and something they had last time I was there several years ago). The other co-manager (this time a man) interjected as the cashier was going to organise for this to be done that they don't normally do this. I expressed surprise that they had just done this for me for another plant and had also done it in the past, which then promoted him to say "oh well we can do it tomorrow". He was very arrogant and I honestly felt like leaving everything there and not paying. I said the other woman has just done it for me and it took 30 seconds and it's inconvenient for me to come back again given it can be done so quick. He absurdly insisted that they were too busy with customers to do it even though the store was practically empty and then strangely said it people were away for lunch (it was almost 3:00pm!!!). Then he looked me in the eye and said "I can't do it until tomorrow". Needless to say, I'll never buy another product from this place. If you want to be overcharged and treated poorly by maniacal people on power trips, all while not receiving (in my opinion) a decent selection of quality plants, this is your place. Really not the experience or quality one expects from a "premium" nursery. If I can give a small piece of advise to the owners, your management needs changing. The selection and quality could clearly be much better and moreover the rudeness and generally poor customer service of your "two managers" is appalling. Good luck to you.