|Venue name:||Vidal Sassoon Academy||Contact:|
48 Brook St
|Opening hours:||Open Mon-Fri 8.30am-5.30pm|
|Transport:||Tube: Bond St|
|Do you own this business?|
Average User Rating
2.7 / 5
- 5 star:1
- 4 star:2
- 3 star:0
- 2 star:0
- 1 star:3
I felt traumatised by the treatment which I received from a Tutor called Jorge /George as he was rude & dismissive of my request therefore I ended up with a dreadful hairstyle & a ball of frizz. The young Japanese Lady who carried out his incompetent instructions did exactly what she was told very accurately. She washed my hair really gently & cut it well but the style which I requested was ignored by the INSTRUCTOR & I ended up with one thick layer & a weird angular shape despite being promised a "classic" rounded style suitable for my age & job. I asked for a straight blow dry but was told that HE wanted it to be dried by a diffuser - which kept falling apart - which resulted in my almost bursting into tears as I looked as if I was being entered into "Crufts" !!!. The young girl didn't speak English & she thought that it was her work which I was unhappy with so she started crying. Jorge was very dismissive of my distress & started spouting all sorts of nonsense & roughly brushed my hair out . I said that I would rather leave than have him treat me so roughly at which point he told me to go!!!. The hero of the day was the polite Alexandre who blow dried my hair straight with the help of the young girl & they did a lovely job. I gave her a £15 tip as I felt so sorry for her & she had worked so hard. I would NOT recommend this particular instructor but all the other Models appeared to have a beautiful cut & blow dry. It did take over 3 hours but that was NOT an issue.
horrible experience!!! I called 15 minutes prior to my appointment to make sure I will receive my haircut because I live quite far away. When I arrived they first let me wait 20 minutes, just to tell me that 2 of their trainees just disappeared and that they could only offer to reschedule. After confronting her that I just called and whether both of the trainees seriously disappeared in the last 15 minutes, the woman behind the counter just that it happens often.. I am actually glad now that I did not have my hair cut there as I heard lots of terrible reviews about this place.
I agree with previous comments, you need to be very careful who the supervisor is. I had 2 successful visits there for tint, unfortunately on the 3rd the instructor Amber was too arrogant to get over the fact she did not match the previously applied formula (which I had written down) and insisted on changing the colour from 9/7 to 9/6 also proposing to change proportions and strength of develop (9% versus 6% previously). She instructed the student to do my roots only rather than run the colour trough the length to even it out and assured me that with the stronger develop the colour will match. I wasn't assertive enough to challenge it and I regret it as I ended up with the colour close to my scalp so much darker that you can see it in the window reflection forget in the mirror in a good light. The student dried my hair for a few minutes, applied some products and announced he was done even though my hair was still wet. When I commented that the colour is visibly different Amber stated that the difference is not big and that it's my fault as my roots were too big. When I asked her whether 9/6 is darker than 9/7 which I had previously she replied they are at the same level what seems illogical to me but what do I know about Sassoon products. She also couldn't be quicker to get rid off me and send me off with wet hair to November windy and cold weather. Probably my last visit at Sassoon academy unless I can make sure Amber is not supervising.
Had the best hair cut I've ever had here! decided to cut my long locks off for the summer and such a good decision, very friendly, they washed my hair and took a long time to work out exactly what I wanted, will definitely be coming again.
I have been going here for some time now. Usually I get a great haircut, though it can take hours. The nerve wracking bit is seeing who the tutor is. Obviously, some are more in tune than others. There is one woman who despite calling them 'lovely' seems to hate clients, no make that seems to hate everyone, and to have a permanent bad smell under her nose. I heave a sigh of relief when she is not in charge.