I felt traumatised by the treatment which I received from a Tutor called Jorge /George as he was rude & dismissive of my request therefore I ended up with a dreadful hairstyle & a ball of frizz. The young Japanese Lady who carried out his incompetent instructions did exactly what she was told very accurately. She washed my hair really gently & cut it well but the style which I requested was ignored by the INSTRUCTOR & I ended up with one thick layer & a weird angular shape despite being promised a "classic" rounded style suitable for my age & job. I asked for a straight blow dry but was told that HE wanted it to be dried by a diffuser - which kept falling apart - which resulted in my almost bursting into tears as I looked as if I was being entered into "Crufts" !!!. The young girl didn't speak English & she thought that it was her work which I was unhappy with so she started crying. Jorge was very dismissive of my distress & started spouting all sorts of nonsense & roughly brushed my hair out . I said that I would rather leave than have him treat me so roughly at which point he told me to go!!!. The hero of the day was the polite Alexandre who blow dried my hair straight with the help of the young girl & they did a lovely job. I gave her a £15 tip as I felt so sorry for her & she had worked so hard. I would NOT recommend this particular instructor but all the other Models appeared to have a beautiful cut & blow dry. It did take over 3 hours but that was NOT an issue.