37 Degrees More London looks nice and has an impressive selection of equipment and classes however the customer service is beyond horrible. Don't be fooled by the facilities this gym is simply put a money making machine with the worst customer service I have ever experienced. Apart from being on the expensive side to begin with they seem hell bent on making money rather than providing a good service and experience. My friend joined this gym temporarily and soon after tried to cancel his membership after realising he wouldn't use it enough. Not only were they not helpful in allowing him to cancel his temporary membership but they forged an application for him and claimed he had signed up for a year and couldn't leave. I had a similar experience where they were extremely unprofessional and failed to cancel my membership, then confused my account with someone else's and claimed I owed them money. Not only did they not apologise but they didn't cancel my account! Even when they thought I was someone else who hadn't paid in months! Even when I was a member I would get cold calls from them once a month asking me to come back noting that they had seen I recently terminated my membership which I hadn't. I can't stress this enough, the management of this gym is the worst I have ever seen and the customer service is non existent. It looks nice but it isn't worth your time. I hope for their sake I was a rare incident but from everything else I have seen I highly doubt it. Do not join this gym.
Thirty Seven Degrees
Time Out says
Posted: Wed Jun 20 2012
Although almost entirely underground, this fitness club on the banks of the Thames has such great facilities that you can easily forgive the lack of riverside views. Five studios offer classes ranging from yoga to circuit training, a boxing ring and a state-of-the-art gym with AMT (a cross between an elliptical trainer and step machine) equipment. There's also a Beauty Essence salon, steam room, sauna and solarium. In addition, the club caters to the corporate market with classes and treatments aimed at the time-poor (do a 15-minute exercise class at lunch) and lucrative company rates. There's another branch in Kensington's Olympia, which offers a golf simulator and a walk-in GP service.
Average User Rating
1.3 / 5
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- 1 star:3
Be very careful with your stuff as thieves operate in the gym! Had a coat stolen and have been informed that this is one in a series of incidents! The management is awful so don't expect them to do anything - were only bothered to look into the CCTVs if the police were involved!
Completely with the review below, I had to start using the Kensington Olympia branch instead of London Bridge a few months ago and while the facilities are similar, the class timetable is rubbish in comparison. Really frustrating given the membership price for both branches is the same!
Terrible management - these gyms have gone DOWNHILL since they opened in 2006-08. Rude receptionists who don't seem to know what they are doing; no member communication regarding facilities; class schedules or membership changes. I have been a member for 4 years but I still get regular text messages (no was no opt-out clause?) requesting me to join the gym! Emails and calls to management are ignored. The Olympia gym, which is a residential area, offers very little in terms of classes during evenings and weekends - many members are full fee paying residents who are city workers. Not very clever marketing/membership management. They are getting dirty and run down now. Great when they opened but not anymore. Go elsewhere.