There’s a dedicated entrance for the restaurants in Heron Tower, from where a glass lift will whizz you in seconds up to Duck & Waffle on the 40th floor, or its glitzier sibling Sushisamba two floors below. The views are, as you might expect, stunning – if you’re pointed in the right direction and, preferably, sitting at a window table (many of which are for two diners only). Alternatively, linger in the entrance bar, where you can press your nose against the glass and gawp unhindered. Food is an on-trend mix of small plates, raw offerings (oysters, ceviche) and a few main courses (including roast chicken and the namesake duck confit and waffle). Our dishes ranged widely, from the spot-on (three dense pollock balls in creamy lobster sauce) to bonkers (who thought it a good idea to combine beetroot chunks with watery goat’s curd and sticky knobs of honeycomb crisp?). Prices are as sky-high as the setting; it cost £8 for a harissa-tinged herdwick mutton slider that was undoubtedly tasty, but came unadorned and vanished in a mouthful. Desserts of cold rice pudding, and chocolate brownie sundae, were better (and bigger). Service wavered between keen and offhand. Another downer: all that glass, plus marble and wood tables and a low ceiling (with yellow ‘waffle’ design) mean the acoustics are terrible. D&W is open 24/7, so breakfast or late-night snacks are further possibilities.
|Venue name:||Duck & Waffle||Contact:|
|Cross street:||Heron Tower|
|Opening hours:||Breakfast served 6-10.30am, lunch served 11.30-3.30pm Mon-Fri. Brunch served 9am-3.30pm Sat, Sun. Dinner served 5.30pm-11pm, limited menu served midnight-6am daily|
|Transport:||Tube: Liverpool Street tube/rail|
|Do you own this business?|
Average User Rating
3.7 / 5
- 5 star:15
- 4 star:16
- 3 star:4
- 2 star:6
- 1 star:4
Food was good, our waiters were really kind and polite but the manager slightly ruined our experience. We got in with a reservation for 10.30am on Wednesday 8/11 and we got a table in the middle of the room. However, as soon as we started to look at the menu, 2 tables by the window became available so we kindly asked to be seated in one of them. Our waiter said that would be possible but then came back after speaking with the manager saying that it wasn't going to be possible after all. After that, during our meal, 3 more tables became available and for one hour no one was sat there so in total, there was 5 tables by the window available just empty!!! At the end of our meal, we were given a feedback card and obviously after this situation we wrote our feedback and also our experience about not being able to move to 1 of the 5 window tables available. Our waiter, politely handed over the card to his manager, who, after reading it threw it in the bin straight away! As you can understand, we don't expect this from a restaurant like Duck & Waffle and being the first time there, we were not impressed that we weren't even given a reason why we couldn't move tables and that the manager treated us unkindly. For this reason, we are attributing it only 2 stars.
Didn't get to eat as my friend and I were told we'd have to wait an hour before even getting on the waiting list. Opted for a cocktail at the bar, both of which were appalling. The ristretto negroni is an abomination I'm sorry to say, truly foul.
However, the saving grace were a couple of portions of the crispy pigs ears. Smokey and crunchy, coupled with the views, just about brought me back round. I will try D&W again, but I'm not desperate to rush back.
I went there on a saturday morning for breakfast in the clouds and I loved it. Great food, friendly staff, good service and a fantastic view
Read more here:
Popped up here for a few cheeky late night cocktails and a few sharing plates. Enough has already been written about the location, the lift ride up, the panoramic views. Besides, I’m a little vertiginous so it wasn’t the most comfortable of experiences but I can’t disagree that it’s a great place to watch the views and the City below you. So a cocktail or two to start – now I do like a friendly bartender and here is no exception. It just makes you feel a bit welcome and puts you at ease when you can at least have a little badinage with the guy and let him guide you through the drinks menu, which he was more than happy to do. We started with a Marmite Black Velvet which went down very well, but a little sweet so just the one was enough before moving through the menu. My “co-eater”, let’s call her Miss C for now, can be a little querulous on cocktail ingredients but all fine there too I think. We then moved through to eat and shared a few plates. Now I tend to prefer a simple menu with good ingredients cooked well and I did think on first blush there was a risk the menu was a little too ‘frilly’, with the likes of pig cheek and foie gras crème brulee. But I take this back, we chose amongst others the spicy ox-cheek doughnut and coal-charred aubergine which were both superb. And Miss C, who incidentally was on rather good form herself, picked the dish of the night with bacon wrapped dates. In short, the drinks, food, atmosphere and location were difficult to fault. But most importantly the real litmus test for me on whether I return is the service, which was friendly, welcoming, attentive and not pretentious in any way which sometimes these venues can be. In all, a very enjoyable experience and, not wanting to come over all Schwarzenegger but…I’ll be back.
Hard to get a table, so I recommend visiting for sunrise (since D&W is open 24/7!) - great views over London as the sun comes up. Details and photos on my blog here: http://hyhoi.com/2014/03/saturday-night-journal-the-all-nighter/
Have You Heard Of It? London bar & restaurant blogger | HYHOI.com
Duck and Waffle offers surprising interpretations of traditional breakfast classics next to its signature "duck and waffle" which i kinda oblige you to take. The dishes are pricey, but the portions are big and the view is worth paying for. Only negative aspect are the breakfast cocktails … definitely not worth £14.
Terrible service experienced in here. Have been twice and first time was okay, but nothing special, but yesterday the security guard and manager were incredibly rude. I asked for a name and address to complain to but they refused to give me anything and actually called the police! Couldn't beleive they thought it was okay to waste precious police time because someone asked for a name and address to complain to. Great views but the staff are extremly lacking in my opinion. Really disappointed as I have spent over £300 in this place over two visits but staff are cranky, grumpy and don't understand the concept of customer service.
Based on the 40th Floor of the Heron Tower, with possibly some of the best views of London. Breakfast is served untiil 10.30 am and is reasonably priced. Fruit or Waffles from only £3.50 or a full English breakfast. The signature dish is of course the duck and waffle which is beautifully presented. I took my husband for breakfast on his 50th birthday as I wanted somewhere he would remember. He wasnt disappointed. The sun was shining and we could see the Olympic Park, Tower of London, and even Wembley and beyond. Booking is recommended.
Heard about Duck & Waffle for quite a while now so was really excited to check it out! After dinner (at about 11pm), a small group of us decided to head up to Duck & Waffle for a few cocktails/snacks. When we first got there, we were rudely told that no one is allowed to just have a drink at the bar (although it was a Monday night and clearly empty). The waiter was extremely rude and at one point said "I know I seem like a dick but there really isn't anything I can do." Eventually, we were able to get in (but could only order desserts and wine - not cocktails). The view was amazing. However, the staff seemed confused, unprofessional at times and genuinely quite rude. I understand that it's the new 'it place' to go to in London but the management team at Duck & Waffle really need to reconsider the way its staff approaches the customers. I definitely would not go back again.
Views amazinggggg.. Food, interesting and actually good value for money.. Service, omg so bad.. So so so badd.. Really spoilt the whole experience.. Its as if they've employed people based on how lazy they are, or may be they provide service based on a certain threshold of spending, beats me!!! Didn't even go while it was busy *grrr* Still, despite that.. Its worth a visit
Breath taking views, amazing cocktails and fabulous concept royally ruined by incompetent staff - who sat us down late, with little apology, we had to ask for menus, to order drinks and they managed to miss items off our order. When chased an apology seemed hard work. The manager made good by making allowances off our bill but then preceded to forget our order of wine – almost laughable! Having been to Sushi Samba and had impeccable service I was shocked! Id pay the extra and go there next time!
Every dish is absolutely delicious and creative associations of ingredients will surprise you. Go for a late lunch and watch the view change as the night comes. Have a cocktails looking down at the City later at the bar.
Went for my husbands birthday, and although the food wasn't amazing, the concept and creativity behind it was great! The service was fantastic and all the stuff friendly and helpful, and eger to please. The view is breathtaking! I'm sure if it's possible to go just for drinks, I would however love to just sit back admire the view and sip on a cocktail!
Amazing, yes simple but very clever! Very good food, nice restaurant and great, friendly service... did I miss something, aww yes, the view. Brilliant place!
Innovative food, great service, and the best view of the best city in the world. Makes you proud to be in London.
Food was delicious...we hadn't booked but the staff were so helpful in finding us a table would definitely recommend...