Duck & Waffle

Heard about Duck & Waffle for quite a while now so was really excited to check it out! After dinner (at about 11pm), a small group of us decided to head up to Duck & Waffle for a few cocktails/snacks. When we first got there, we were rudely told that no one is allowed to just have a drink at the bar (although it was a Monday night and clearly empty). The waiter was extremely rude and at one point said "I know I seem like a dick but there really isn't anything I can do." Eventually, we were able to get in (but could only order desserts and wine - not cocktails). The view was amazing. However, the staff seemed confused, unprofessional at times and genuinely quite rude. I understand that it's the new 'it place' to go to in London but the management team at Duck & Waffle really need to reconsider the way its staff approaches the customers. I definitely would not go back again.

I would like to report my experience at Duck and Waffle this evening. A small group of us were out celebrating a friend's birthday, and decided to end the evening at Duck and Waffle, which we were looking forward to. As we approached the queue we were sharing several jokes and were in high spirits, though I must mention right now that none of us had had a great deal to drink this evening. Less than 30 seconds after we had joined the queue, a security guard asked the only male in our group to step aside to speak with him. We were confused about this, and it transpires that he was informing 'the 'responsible member' of our group that we were all too inebriated to enter and would be waiting pointlessly. We were later told that this decision was made by the front of house manager, who never bothered to speak to us. We were incredibly confused and insulted by this. I would like to stress that none of us were highly intoxicated, but even if we had been it would be no excuse for such misogynistic conduct from your staff. I myself quite clearly explained the scenario to the ground floor manager, showing that I was not incapable of speaking for our group. The same can be said to the other female members of my party. As such we would all like to report our disgust at this. I would also like to state, as we explained to your front of house staff, that many of us work in social media and PR and will be expressing this experience openly. Whilst we do respect your right to refuse entry to people who are obviously inebriated, we would not have fallen in this category. Indeed we told that the decision over our character was made over a timescale of less than 20 seconds, and no matter how calmly and clearly we explained that this was no the case we were treated in a patronising and misogynistic manner. I am taking this opportunity to express my disagreement with the principals of this business, and hope that they take this on board to ensure future individuals do not have their evenings end in this manner.

Have been on hold for half an hour now... Not v good on the phones!

...Obviously did NOT mean for that last review to be 5 stars. 1 star is because of the greg view.

The meal was incredibly bland aside from certain sickly sweet additions. We ordered the 'Ox Cheek Donut', which was thickly coated in a crust of sugar and paprika, and stuffed with unbelievably bland ox cheek. We also had the 'Essex Roast Beetroot', which comes with 'Honeycomb' as opposed to 'Honey' as stated on the menu. When baked with the goats curd, it fuses to become something a lot like marshmallow... However, the service was the most appalling part! We were greeted by a less than friendly hostess, which set the bar for the level of service we were to receive for the rest of the evening. While our primary server was friendly and attentive, this was unfortunately the only positive encounter we had with any member of staff. When ordering a bottle of wine we were told by the Sommelier that the 2011 Pago de Valdoneje was a 'mediocre grape', and felt pressured to order something else which would no doubt have been twice the price of the bottle we were enquiring about. Customers should not be made to feel embarrassed to enquire about a bottle, which is by no means the cheapest on their menu. This comment by their Sommelier demonstrated that their employes do not have confidence in their menu, so why should their customers? Frankly, if their Sommelier thinks the grape is so 'mediocre' then perhaps their restaurant should not be serving it in the first place! Upon settling the bill we were subjected to a rather strange debate about race. When putting through my Canadian card, I was asked about 'Red Indians', which anyone who has been to North American would recognise as an incredibly insulting and arcaic term. When I notified him of this, he initiated an even more bizarre conversation about how North American and Australian Aboriginals are either Brown or Black and so it's silly to call them anything different. Considering that I was in the process of paying a great deal of money for a meal I did not enjoy, being forced into a very uncomfortable and bizarre conversation that was borderline insulting was the final straw!!

Shame I was Waiting for booking on hold for mor than 20 minutes .

Amazing food. Amazing view. Great service and reasonable! Would highly recommend it.

Views amazinggggg.. Food, interesting and actually good value for money.. Service, omg so bad.. So so so badd.. Really spoilt the whole experience.. Its as if they've employed people based on how lazy they are, or may be they provide service based on a certain threshold of spending, beats me!!! Didn't even go while it was busy *grrr* Still, despite that.. Its worth a visit

Breath taking views, amazing cocktails and fabulous concept royally ruined by incompetent staff - who sat us down late, with little apology, we had to ask for menus, to order drinks and they managed to miss items off our order. When chased an apology seemed hard work. The manager made good by making allowances off our bill but then preceded to forget our order of wine – almost laughable! Having been to Sushi Samba and had impeccable service I was shocked! Id pay the extra and go there next time!

Every dish is absolutely delicious and creative associations of ingredients will surprise you. Go for a late lunch and watch the view change as the night comes. Have a cocktails looking down at the City later at the bar.