We had a family lunch on a Saturday. It was earlier this year and the weather warm so the doors were open leading onto the thames. The food was delicious - as it always has been when any of the family have dined there. The atmosphere is so comfortable and the staff so helpful and pleasant. We have always used Smiths at Ongar in the past, and it is so nice to know we can go to either restaurant and get fabulous food, good service and a nice friendly atmosphere. Smiths seem to have a real knack of providing an unpretentious, pleasant friendly dining experience.
Smiths Restaurant Wapping
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Posted: Thu Nov 8 2012
Smith's of Wapping is located on the River Thames with a view of Tower Bridge. Smith's, famous for fish, was initially established in 1958 and today offers fine dining facilities.
Smiths Restaurant Wapping 22 Wapping High Street
Average User Rating
3 / 5
- 5 star:0
- 4 star:1
- 3 star:0
- 2 star:1
- 1 star:0
I used to be a regular at Smiths, but I won't be going back again. We had a great meal but when it came to paying the bill the waitress cocked up with my credit card, triggering an automatic referral, then caused it to be blocked by repeatedly trying to put the payment through. Some 25 highly embarrassing minutes later I was finally able to pay but only after the manageress had been drafted in and I had to leave the table to speak to the credit card people to convince them it was ineptitude rather than fraud! It completely ruined our evening and a subsequent email of complaint was completely ignored so while there is no doubting the quality of the food at Smiths, the standard of customer care is atrocious.