British Boot Company
|Venue name:||British Boot Company||Contact:|
5 Kentish Town Road
|Opening hours:||Open 10am-7pm daily|
|Transport:||Tube: Camden Town tube|
Average User Rating
1.3 / 5
- 5 star:0
- 4 star:0
- 3 star:0
- 2 star:1
- 1 star:3
I had bought boots at this shop many years a go. Times change I am afraid! I feel very let down indeed by this shop as the prices are not consistent and some of the staff are less than helpful. They have a superb range of stock but with poor customer service there are alternatives!
Do NOT shop at this store! They rip off tourists and scam internet sales. You will get 3 different prices if you ask 3 different clerks.. many boots aren't even priced. After looking on their website i saw the same pair they quoted in store for 190, on line for 125.. SAME BOOTS. This has happened to many people apparently, switching prices and not shipping goods. Somehow they wrangled me into buying a pair of boots, then later i discovered they were irregular, so when I returned them they refused a refund but TOOK the boots and issued me a credit. Their store website policy clearly states 30 day refunds, in-store its final sale? Save your hard earned money and shop elsewhere!!
Just visted this shop with the intent to purchase. I found them extremely passive aggressive, as soon as I had mentioned I had been in the store before but haven't purchased a pair of boots from them as of yet there tone changed dramatically. They told me the shop wasn't a museum, pretty much refused to answer any questions regarded the different styles of boots ( apart from repeating over and over they were made in England) and the shoes I bought were made in China (they clearly disliked me/chip on their shoulder). Told me that 'You're not going to buy today are you'. The fact is I was planning too, but after the awful, aggressive, unhelpful service I will never step foot in this shop again. Such a shame. I would put 1 star ( only due to amazing stock) but it will only let me put two sadly!
PLEASE BE AWARE this shop does not offer refund under any circumstances even if it's for their fault. I was refused refund of a pair of shoes which didn't match the description, despite the fact they made mistake handling it. When went into a shop, I felt the owner of this shop has been physically threatening, raising his voice, forcing me to take back the goods. They have also made some racist remarks about Japanese, calling me Jap (which I overheard when I rang them). I've contacted the relating authority to deal with them. Loads of stress. Please stay away from this nasty retailer if you want a stress free shopping, and someone ought to teach them how to address others in a civilised manner. BEST AVOIDED.