Excess Baggage Company

Independent retailers

Shops

Neasden

User ratings:

<strong>Rating: </strong><span class='lf-avgRating'>3</span>/5
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Venue details

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  • Address:

    Excess Baggage Company 4 Hannah Close
    London
    NW10 0UX

Users say

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<strong>Rating: </strong><span class='lf-avgRating'>0</span>/5

Average User Rating

2.6 / 5

Rating Breakdown

  • 5 star:2
  • 4 star:0
  • 3 star:0
  • 2 star:0
  • 1 star:3
LiveReviews|5
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Shirley

Do not use!!! My boxes arrived totally destroyed, smashed and wet and my electronic appliances, amongst other broken things, do NOT work anymore. Even though we had insured the goods, they do NOT want to pay. We have exchanged numerous emails with evidence and their only answer (when there is one) is that they won't pay because they can't see enough damage on the goods. Very rude and unprofessional customer service on top of everything. I am left with broken goods, a fortune paid to them for shipping and insurance and no compensation at all. Very frustrating.

priyanka

DON'T EVER USE THIS COMPANY...BEWARE!! I recently sent household goods via Excess Baggage Company to India. The company mentioned there will be certain destination charges and custom clearence which i would have to pay in India. Thereafter I questioned how much will it be and heard no response. By that time they had picked up my stuff and sent it via cargo. Now after 3 months, I received an invoice from the local company Globelink which they have a tie up with for GBP 250 approx. Apparently the local company is claiming that they have a fixed charge of Rs 14347 ( GBP 250 approx) for goods upto 1000kg. This is also been informed to the Excess bagge company and have been having issues with few other customers as well who were equally surprised by the destination charges. Excess bagge despite asking several time didn't bother to tell me the exact destination charges or for that matter give me a ballpark figure. This activity seems an excellent way to dupe customers and charge whatever they wish for. IN THIS SITUATION, YOU WILL BE STUCK WITH NO OTHER OPTION AND LAND UP PAYING DESTINATION CHARGES WHICH ARE EQUAL TO WHAT THEY CHARGE ON DOOR TO PORT SERVICE.

Glen Pickering

I was put off a bit by their price (it was higher than some other companies i contacted). Their sales rep won me over though and i booked. I can only say that you get what you pay for --- service was quick, staff were polite and helpful and everything went as planned. Will use again.

Keeley

I sent a box of my shoes (shopping spree in my last week in UK!) from London to New York and I was very impressed. They delivered the packing box to me and the guys & girls on the phone were always helpful, even when i asked what i'm sure were very daft questions. After it was collected i paid just £80.00 to send the box and it arrived at my new Apartment in NYC in 4 days! Wonderful - Highly recommended!

Paul Hanton

unhelpful, unorganised, one person tells you one thing whilst another tells you something different...over three weeks since pick up and our boxes are still sitting in UK whilst we are already in NZ...'staff sickness', 'holiday period'...so much for their claims on website...my wife and I are so upset and so powerless to do anything from 12,000 miles away...terrible.