Erminia

Restaurants

Upper East Side

  • $$

User ratings:

<strong>Rating: </strong><span class='lf-avgRating'>1</span>/5
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Venue details

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  • Address:

    Erminia 250 E 83rd St
    Upper East Side
    New York
    10028

  • Cross Street:

    between Second and Third Aves

  • Venue phone:

    212-879-4284

  • Venue website:

    www.erminiaristorante.com

  • Opening hours:

    Mon–Sat 5:30–10:30pm

  • Transport:

    Subway: 4, 5, 6 to 86th St

  • Price:

    Average main course: $28. AmEx

  • Map

    1. Erminia

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<strong>Rating: </strong><span class='lf-avgRating'>0</span>/5

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Scott

This is perhaps the least customer accommodating restaurant I have come across in my 20+ years in the city. They think they are doing you a favor to have you eat there. Really incredibly off-putting attitude, and "dicey" behavior when it comes to reservations and billing at the end of the meal. Just yesterday Erminia dishonored a reservation we had made via Savored. I have never had a restaurant EVER do this -- EVER!!! The restaurant claimed they "never got the email", but in fact, I believe they have an OpenTable terminal, and I believe this gets automatically updated via the internet for online reservations. Frankly, my surmise is the restaurant was surprised on a Wed. evening to have other patrons call in for full priced reservations, and then decided they would dishonor our discounted reservation. This is after I showed the Maitre 'd the prinout of the reservation. They did absolutely nothing to try to make the situation better, and basically, in so many words said: "not our problem". The Maitre 'd frankly was rude, and completely and totally unaccommodating in any fashion, being there with my girlfriend for what I expected would be a special evening. In an earlier visit a month ago, the food was fine, but nothing to write home about. (I also note on that occasion, though they deigned to seat my friend and myself, ie they accepted the Savored reservation then, but "forgot" to apply the agreed upon discount. They corrected this, but you have to watch these guys as they seem a bit shady, like they are from Naples or something. There are many, many fine Italian restaurants in NYC, and this one, though slightly above average, is really an incredible disappointment with poor service and frankly really non-customer friendly attitudes. Trust me, this place is not worth the aggravation for food that is not over the top better than just so many authentic Italian restaurants in the city. Management/ownership of this restaurant should reassess how poorly they interact with customers.