From an email I have sent through the Ovest web site...
"Unfortunately, I am writing to complain about the treatment I
just received from one of your servers. I ordered a take out "Chelsea"
pizza and a Peroni as I waited. After 30 mins. waiting in a practically
empty house, I had to ask another server if there was any food ready.
This after witnessing the oven cook had left the premesis. This male
server then fetched my take out pizza stating it had just come out of
the oven. He was obviously lying since upon easy inspection, the Chelsea
pizza was room temperature with its cheese having congealed. Granted
there was a large party of friends meeting at the bar, so this server
obviously prioritized their service and potential tips over mine. I
always tip even on take out items. Not this time. I was actually
scouting Ovest in order to bring a large family party in later this
week. This will not happen now, nor will I ever return or recommend to
anyone I know to patronize Ovest. It took all of my powers of
consideration -- a character trait this server obviously lacks -- not to
upend the pizza and smear it all over a table, especially having been
lied to without remorse. At least he gave me a "thank you," and actually
gave me my food. I left my cold pizza there having even had a few
bites. With each of my 3 bites I became angrier. I paid my bill, and
will never pay another in Ovest again. I will do my best not to let
anyone else waste their money in Ovest either.
ps. I still have my receipt. 6/18/2014 -- 4:42:50 pm (I entered at 4:10 pm). 'Your Server was CLAUDIO'"