Ah, airports. They can spark excitement, anxiety, or even sadness, depending on why you’re flying. That’s why excellent customer care and helpful airport staff are so important – they can make all the difference in easing any travel stress. Curious which airports are considered the friendliest? Airport Parking and Hotels analysed thousands of Google reviews to find out which airports earn the highest praise for their staff.
This was no easy task. Over 71,000 Google reviews were examined, shared by travellers who had visited more than 120 airports worldwide, offering plenty of first-hand insight. While Google reviews are generally honest and unbiased, it’s always worth taking some with a pinch of salt.
So, which airport came out on top? Taiwan’s Taoyuan International Airport leads the list, with 73.6% of reviews highlighting positive staff experiences. This isn’t too surprising, given Taiwanese culture is widely regarded as polite, friendly and hospitable.
Common words used to describe staff include ‘friendly’, ‘helpful’ and ‘efficient’ – exactly the kind of customer service any traveller hopes for.
Other Asian airports to make the list include Japan’s Narita International Airport in third place and South Korea’s Jeju International Airport in eighth. Surprisingly, Singapore’s Jewel Changi Airport ranks only 17th, despite repeatedly being crowned the world’s best airport. Guess there’s always some room for improvement, right?
Top 10 friendliest airports in the world:
- Taoyuan International Airport, Taiwan
- Cornwall Airport Newquay, UK
- Narita International Airport, Japan
- Southampton Airport, UK
- Phoenix Sky Harbour International Airport, USA
- Salt Lake City International Airport, USA
- Minneapolis-Saint Paul International Airport, USA
- Jeju International Airport, South Korea
- Dubai International Airport, UAE
- Ronald Reagan Washington National Airport, USA
View the full list here.
Did you know? The best places to see beautiful autumn foliage in Asia
Plus: Tanjung Kelayang Reserve in Belitung: A peaceful yet stunning coastal destination in Indonesia
Stay in the loop: sign up for our free Time Out Asia newsletter for the best travel inspiration straight to your inbox.