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These are the best (and worst) airports in the UK, according to Which?

A survey of 7,500 people has ranked the most convenient places to fly from, based on factors like queues, toilets and customer service

Chiara Wilkinson
Written by
Chiara Wilkinson

Remember all of the airport chaos from earlier this year? Huge queues, excessive delays, cancelled flights, staff shortages... we’d rather not go back there.

But at some airports the chaos was worse than elsewhere. And now best (and worst) places to fly from in the UK have been revealed, following a survey of around 7,500 members of Which? Magazine. Respondents were quizzed on everything from queues and the helpfulness of staff to toilets, seating, shop prices, baggage reclaim and overall customer satisfaction.  

The results might surprise you. The best-rated airport in the UK was Doncaster Sheffield, with a customer score of 85 percent and people praising the ‘fantastic, helpful staff’ and ‘faultless service’. However, the airport is due to close imminently because of high operating costs and a lack of revenue, with the last flight departing in the next few weeks. 

Exeter and Liverpool John Lennon airports were in joint second place, while London City airport came in at number three. Generally, smaller airports beat larger airports across the board, with Manchester terminals one, two and three rated the worst in the survey, with some ratings as low as 38 percent. London Heathrow airport didn’t score much better: terminal four was rated 47 percent and terminal three scored 51 percent overall. 

You can find out more about the survey here

ICYMI: farewell to the Ford Fiesta, a car that captured this country’s soul.

Plus: Heathrow could be capping passenger numbers (again) over Christmas.

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