This Scottish airport has been named the best in Europe for customer service

With only 11 destinations, Inverness airport in the Scottish Highlands truly is small but mighty

Annie McNamee
Written by
Annie McNamee
Contributor, Time Out London and UK
Inverness airport, Scotland
Photograph: mepstock /

We’ve all got airport horror stories. A flight that was missed because of a long security queue. A £60 fee because your bag was an inch too big. A tenner gone, in the blink of an eye, in exchange for some mediocre chips and a coffee.

But none of that would’ve happened in Inverness Airport, which has been awarded for having Europe’s most dedicated airport staff at the annual Airport Service Quality Awards, one of the most prestigious nights in European air travel. 

Inverness airport is pretty small and only operates 11 routes – three of which are to London. International travel from Inverness is limited. So limited, in fact, that your only option is Amsterdam. Still, not a bad place to have to head on holiday

Despite its size, or maybe because of it, the airport experience must be quite special for it to triumph above ​​industry giants and their hundreds-strong staff.

Graeme Bell, Inverness airport’s general manager, said of the win: ‘We are profoundly grateful to every member of the team, our valued concessionaires, and our trusted partners for their relentless commitment to excellence. This prestigious accolade is a testament to their collective passion and professionalism, which continues to elevate the travel experience for all our passengers.’

As well as having the most dedicated employees, Inverness also took home the title of ‘best airport’ in the under two million passengers category, which they’ve won for the past four years running. Clearly, they’re doing something right up there. Tiny airport in the Highlands, we salute you!

Eyes on the skies

At Time Out we keep an eye on all things British aviation. For instance, did you see that that easyJet is launching two new routes from the UK, and that these are the worst UK airports for delays? We’ve also got updates on this brand-new affordable airline jetting off from British airports this summer, and this little known flight operator who’s launching flights from the UK

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