Hounslow Urban Farm
|Venue name:||Hounslow Urban Farm||Contact:|
|Opening hours:||10am-5.30pm daily|
|Transport:||Tube: Hatton Cross|
|Price:||£5, children £3.50|
|Do you own this business?|
Average User Rating
3 / 5
- 5 star:2
- 4 star:0
- 3 star:0
- 2 star:0
- 1 star:2
We visited today for the first time since the new management took over, and what a disappointment. Firstly, we were charged full price for a 2 year old which took me by surprise. The next grumble is that the staff used to be always on hand to talk to you about the animals, talk about different breeds of pigs etc which was always interesting. The staff today were completely absent. Other than the man who took our money, who basically said £17 please, 2 words, we didn't have a single interaction with a member of staff. I realise the place is going through a transition so was happy to forgive signs for different animals being on the wrong doors, but what I can't forgive is the green water in the hamster and guinea pig cages- this is grossly neglectful and shocking to see. The worst part of the visit came when we found a hen house separate from the main chicken run and my children were excited to see 2 chickens in there. We keep chickens ourselves so are always happy to see some chooks to play with. My children tried to engage with the hens who were standing in the house but (not that I blame them!) they stayed safely indoors. Then a larger group of children approached and started talking to the hens, by which time we'd moved on. A group of 2-3 members of staff walked past and one of them, a woman, shouted at the children to leave the chickens alone as they were sitting on eggs to hatch them. She is very lucky she didn't shout at my children because I wouldn't have accepted it- (a) there was no sign on the hen house to say "do not disturb" so how could the children have known? and (b) could she not have spared 2 minutes to come over and explain to the children what the hens were doing instead of screeching at them from across the path? Really, really unimpressed with this place and won't be returning. It's a shame because the children love it but I refuse to support somewhere with so little concern for the animals and their visitors. I don't get it- the Tropical Zoo was a lovely little place with staff who genuinely cared about the animals and always had time to talk to you about the animals. What a shame they didn't take these staff into the farm.
Don't go there! I don't know how this can be called rescue centre,animals are not treated nice at all.Everything looks so old and tired,nobody seem to care about those animals and most of them seem hungry.There is no staff to look after animals and visitors,nobody to care what visitors give to animals to eat( they say you can feed only sheeps,goats and alpacas) but people keep giving food to animals which shouldn't be fed with the food sold on the entrance( small bag of food for £1).Somebody open the little gate and goats started to run around( which I don't mind,but they can escape and get hurt).Animal encounter is waste of time,you can't hear woman who is trying to speak about animal species( although she has a mic) then you have to look at her grabing lizards so rough and then put them on the floor,I don't think that lizards should be on that rough concrete surface.They are delicate animals and you can't grab them like that.She put snakes to move freely around unsupervised which is also wrong.Volunteers were there but they didn't seem to help her much.There was a poor tortoise that volunteers kept lifting and direct her where to go.I felt sorry for these animals,and felt uncomfortable sitting there and looking at everything what was happening.Children liked the animals but they didn't get the chance to hold them and touch them as everything was rushed and disorganised.I have to say that nobody there was friendly and aproachable.We've been at many other farms but have never seen anything like this.If you are real animal lover and want to enjoy and introduce your kids to different animal species don't go there,there is so many places where you can go and also make sure that money you pay are really used to look after the animals.
A wonderful day out. We were pleasantly surprised by how much fun this place is. Lots of cute animals to interact with and a very informative talk where you could hold various animals including snakes, reptiles, tortoises and chinchillas. I hope they raise enough money to build the tropical zoo as we used to visit that at syon park. Would highly recommend for a reasonably priced day out - not only for kids!!