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Cadillac Palace Theatre

Theater Loop
2 out of 5 stars
(3user reviews)
Cadillac Palace Theatre

The largest of Broadway in Chicago’s owned-and-operated theaters in the Loop with more than 2,300 seats, this ornate venue opened in 1926 as the Palace Theatre, a vaudeville house on the Orpheum Circuit. At various points in the 20th century it served as a movie house, a banquet hall and a rock venue. After sitting mostly unused through the 1990s, it got a major facelift and restoration as part of Mayor Richard M. Daley’s Downtown Theater District initiative and reopened in 1999 as the Cadillac Palace. Since then it’s hosted the pre-Broadway tryouts of The Producers and Mamma Mia!, and has also been home to extended runs of Disney’s The Lion King and Aladdin.


Venue name: Cadillac Palace Theatre
Address: 151 W Randolph St

Cross street: at LaSalle St
Transport: El stop: Blue to Washington; Red to Lake; Brown, Green, Orange, Pink, Purple (rush hrs) to Clark/Lake.
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Static map showing venue location

Average User Rating

2 / 5

Rating Breakdown

  • 5 star:0
  • 4 star:0
  • 3 star:1
  • 2 star:0
  • 1 star:1
1 person listening

I recently went here to view a musical and it was the most uncomfortable situation ever. I sat in the balcony. The seats are too hard and too close together. No leg room what so ever. The wall was definitely crumbling behind me and the view was not the best at all. The ushers were not very helpful at all, I think they were too busy trying to see the musical themselves. smh. 

I am not a picky person, but the customer service at Cadiillac Palace Theatre that we received was APPALLING.  We had tickets for Aladdin on June 14th.  A huge group, about 50 people, were approximately 25 late to the show.  They were let in with no attempt to organize them first or minimize the disturbance to the rest of us who missed ONE ENTIRE ACT of the show as they tried to find their seats.  Even middle school auditoriums have better theatre etiquette than to carelessly admit a huge group into a show after it has begun.  When we complained during intermission, our usher got her manager who rudely dismissed us.  I then wrote letters to both the General Manager and the President of the theatre.  I gave them two weeks to reply before posting this review, to give them a fair chance to respond to my complaints.  I have received NO REPLY at all from either of them.  I have received far better customer service from teenagers working at McDonald's.  


This is the last major theater in Chicago that Broadway in Chicago has events at that I had to see. The theater itself is beautiful, but the chairs are uncomfortable and too close together. The bar by the dress circle is cash only, so we had to go downstairs to get our drinks.