Cape Town International Airport (CTIA) has officially clinched the world’s best airport title in the newly released AirHelp Score 2025.
The airport has outperformed 249 other global hubs with an exceptional overall score of 8.57, including an on-time performance rating of 8.6 and a customer experience score of 8.7.
According to Airports Company South Africa (Acsa), the airport handled a total of 10.49 million two-way passengers in 2024, a 7% increase compared to 2023. However, this figure is still lower than record numbers between 2018 and 2019, when passenger numbers averaged close to 11 million.
Domestic traffic grew by 6%, while air cargo volumes saw a notable 27% growth in the first 10 months of last year.
READ: Africa's best airlines ranked: SAA 67th in Skytrax Top 100
As AirHelp’s emphasis on real‑time data and passenger-sourced sentiment grows, CTIA’s #1 global ranking spotlights South Africa’s emerging status as a world-class aviation hub.
The AirHelp Score gauges performance across:
• On-time punctuality (60%)
• Customer sentiment (20%)
• Quality of food and shops (20%)
Notably, this assessment spans 1 June 2024 to 31 May 2025, and incorporates feedback from 13,500 travellers across 58 countries.
For Cape Town, it’s more than a win, and adds to the city’s reputation as a vibrant, visitor‑ready destination.
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