Just in time for the busy holiday travel season, Lyft announced its new on-time pickup promise. With ever-increasing TSA wait times and other hassles at the airport, this new guarantee can make getting to the airport a little less stressful. The company promises that your ride will arrive on time, or they’ll make it right.
“Every minute counts when you’re on the way to the airport,” said David Risher, Lyft CEO. “We’re so confident that we can get you there on time that if we’re more than 10 minutes late for your scheduled pick-up, we’ll give you up to $100 in Lyft credits to make up for it—even if you take a taxi or an Uber.”
This new guarantee beefs up Lyft’s scheduled ride features, which allows you to book your ride up to 30 days in advance, lock in a price and schedule a preferred pickup time. To ensure these rides arrive on time, drivers can accept the ride in advance and earn more on scheduled rides than standard rides. If you’re not picked up on time for your scheduled ride to the airport, you’ll automatically get Lyft Cash Credit.
Here’s how it works: If your driver is more than 10 minutes late, you’ll get $20 Lyft Cash. If you’re not matched with a driver 10 minutes after your scheduled pickup time, you’ll get $50 Lyft Cash. And if you need to use another service for your ride to the airport, you’ll get up to $50 more Lyft Cash—up to $100 total—even if you take a taxi or an Uber. You just tap ‘Help’ in the Lyft app and submit the receipt.
The new guarantee will be available in 22 markets: New York, Los Angeles, Chicago, Miami, Newark, San Francisco, Washington, Boston, Las Vegas, Atlanta, Philadelphia, Phoenix, San Diego, Denver, Seattle, Tacoma, Orlando, Houston, Minneapolis/St.Paul, Portland, San Jose and Salt Lake City.