We had a v disappointing visit to The Booking Office last night. Our food was cold and the service we received after we sent it back was shocking, not a hint of an apology for the inconvenience. After we suggested an apology may be in order, we received a mumbled response, the removal of the gratuity from our bill and a 10% discount, which seemed a very token offering when my steak cost £25 and the discount amounted to 8! Hardly worth their effort! Such a shame as I have had a few very enjoyable meals there before, we won''t be rushing back.
Time Out rating:
Time Out says
Posted: Wed Sep 21 2011
There’s an anguished moment when you walk in and have to decide whether to sit in or out. Inside: Sir George Gilbert Scott’s lofty interior, a stirring example of the Victorian architect’s interpretation of Gothic revival. Outside, under spacious canopies, you have a nearly ceiling-level view of St Pancras International station. The good news is that all anguish will cease as soon as you’ve taken your seat. Apart from having to wait a couple of minutes too long to get our order taken (sitting outside), we had a blissful visit. The cocktail list, drawn up by Nick Strangeway and the late Henry Besant, gives a prominent place to traditional punches, served in mugs. But the list is a long one. A martini was made well, and the Gin Fix (a variant on Gin Fizz using fresh berries) was a wonderful and refreshing potion. Warning: the free bar snacks, coated peanuts, are dangerously addictive.
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Booking Office St Pancras Renaissance London Hotel
- Venue phone:
020 7841 3540
- Venue website:
- Opening hours:
Open 6.30am-1am Mon-Wed, Sun; 6.30am-3am Thur-Sat
Tube: King's Cross St Pancras tube/rail
- St Pancras Renaissance London Hotel
- 020 7841 3540
- St Pancras Renaissance London Hotel
- Booking Office
Average User Rating
3.3 / 5
- 5 star:5
- 4 star:2
- 3 star:2
- 2 star:2
- 1 star:3
Oh man, this place is so chic and gorgeous. Tiny but well made cocktails and you can't beat the beautiful atmosphere. People watch St Pancras next door.
The room, if can call it that is amazing - so pleased to see the architecture and fittings retained but not so sure about the acoustic ceiling! The atmosphere is excellent save the contemporary lift music which can get annoying, and when combined with the buzz of conversation can make it difficult to hear.....maybe it is just me! However the food was very mediocre. Fishermans pie with a small bowl of vegetables for £18 had very little flavour, and my wife's burger with stodgy chips for £16 was dry and had grisly bits. Then there was the added 12.5% service charge but the waitress was very attentive so if she gets it she deserves it...... Won't go again, and I am discouraged from eating in the restaurant which I had intended to. Maybe I should stick to just the drinks!
Stunning place let down by mediocre food. In fact, on one visit, the wedges were so bad they didnt charge us. I visit the place regularly to soak up the atmosphere, but the chefs in the kitchen need a few lessons on serving hot food that is actually tasty.
love this place! the calamari is a real delight and interesting . and Contrary to a review below we love the chicken and avacado sandwich - and the drinks and selections are very classy and diverse. This is my favourite spot in London and will remain so.
Great interior and location. Grand with fairly comfortable chairs and generally good atmosphere. I was starving when I got there on Sunday so unfortunately had to eat something. I ordered a chicken avocado sandwich for £15 and a strawberries and bananas "smoothie of the day" for £5.50. I was shocked when I realised the smoothie was not freshly made, it was unmistakably a very well known brand smoothie that I regularly buy from my local. The sandwich was mediocre at best, with a tasteless piece of chicken, a thin spread of avocado paste and sad looking lettuce. The green salad accompanying it was very good but the chips failed to impress. Most staff were friendly and polite, except our waitress who did not seem to care. Unfortunately service was included in the bill and not optional. It would have been a first for me but given the chance, I would not have paid gratuity as the combination of uninterested service, overpriced and poor food/drink annoyed me sufficiently. Overall, it's probably a good place to go for drinks and the menu states it stays open till 3am which is great, but I would definitely not recommend eating there.
had a great time there - the room is very grand but yet feels cosy. Food is expensive but very good and had a fantastic Spanish white wine. Overall the place has a nice feel of buzz without being overwhelming. Would go there again
Service is appalling. Waited 20mins to be seated and was greeted by a rude waitress. Food was just fair.
One of my absolute favourite bars in London. Stunningly beautiful surroundings, awe inspiring. One let down is the food is overpriced and not always up to the standard of the drinks and ambiance.
Soup that was far too buttery and gloopy, £14 for a tiny steak and ale pie, poor service. Really disappointed given the reviews on here!
I am such a fan of the Booking Office- the ambience, the historic space and the suberb cocktail list is what keeps me coming back. It is so unique compared to the usual hotel bars. I love the copper punch bowls and the haggis bon bons in particular, which go down very welll with the Orchard Sour cocktail! Looking forward to my next visit!
wonderful epic venue with spectacular and rare cocktails made with care. Great buzzy atmosphere and very friendly and helpful bar team
Scores high on the gothic grandeur scale and the bar staff were friendly and knowledgeable. Decent winelist. The front of house staff and waiting staff, however, were abrupt, unhelpful and at times downright rude. Would come again for a glass of wine if I was passing through the station, but definitely wont be a destination bar for me.