Having visited Hansel & Pretzel today I would agree that the staff are sullen and unhelpful. I don't normally bother to review places but I just think the service in there is just plain rude. I walked away wishing I actually hadn't spent so much money there. I will not go back. Shame - I really wanted to like this place.
London's best German bakeries
Discover where to find the greatest Deutsch delights in the capital
© Rob Greig
Whether you're looking for a proper pretzel or pumpkin seed-studded kürbiskernbort, there are few places that do them better than these authentic bäckereien. For more bready treats, check out our pick of the city’s best artisan bakeries.
The best German bakeries in London
German breads in all shapes, forms and flavours are made by the Backhaus (‘baking house’) team, and sold on weekends at Borough Market. A favourite is the moist, dark vollkornbrot (wholewheat bread, stuffed with all kinds of wheats), so heavy you could knock someone out with a loaf. Make sure you also try the streuselkuchen, topped with buttery nuggets of crumble. And, if you happen to to be near Richmond, stop by the Backhaus bakery shop.
- Borough Market/175 Ashburnham Road, Ham, Richmond, TW10 7NR
In typical German chain bakery style, you'll find a vast selection of self-service baked goods at the Hammersmith Bakehaus. From Berliners (deep-fried doughnuts filled with jam) and nut-nougat-filled croissants to spelt and rye breads, there's plenty to make the German expat heart beat faster. Lunchtime options include sandwiches with German fillings such as fleischkäse (slices of baked meatloaf) or schnitzel (flattened, breaded and fried veal), but there's also weisswurst (Bavarian sausage) and currywurst (sausage and curry sauce).
- 71 King St, W6 9HW
This pretzel bakery is a common sight in German high streets and train stations. For the past four months, Ditsch has been targeting London’s hungry commuters with its warm, soft pretzels. Grab an excellent cheese and bacon pretzel from the stall outside Victoria station, or go for a more unusual sweet cinnamon pretzel – not made using the traditional lye solution, but instead topped with cinnamon sugar. Ditsch pretzels can also be found in the bakery section of most Waitrose stores.
- Entrance to Victoria station, SW1V 1JU
This little shop near Borough Market caters for German expat cravings. Products range from Ritter Sport chocolate to German baking essentials such as Dr Oetker vanilla sugar. The smallish bread selection includes roggenmischbrot – a light rye and wheat sourdough loaf – and pumpkin seed kürbiskernbort. While you’re there, get some German wurst or a jar of pflaumenmus (plum jam) to spread on your brot. There's also a stall at Broadway Market on Saturdays.
- 3 Park St, SE1 9AB
When’s the last time you had a nice slice of German bread? Not recently? You’re probably not alone. Deutschland’s baking prowess is rarely discussed in Britain, but Kamps – a German chain similar to Gregg’s, only much nicer – is determined to change that with its two London branches. Don’t get any romantic ideas about lederhosen and Oompah bands though, as the spaces are clean and functional, with huge bakers’ ovens on display (baked goods are made on-site).
- 154 Tottenham Court Road, W1T 7NQ
- Price band: 1/4
Not German but Austrian, this Islington café has a dlsplay of Viennese delights to welcome customers. Juicy apfelstrudel (a thin, elastic pastry, wrapped around a tangy apple compote) competes with dark chocolatey sachertorte. But it’s a humbler, moist topfentorte that is the real star. Austria’s version of a cheesecake is made with topfen, which has a more grainy texture than the cream cheese used in the US version. Kipferl also has semmel (breadrolls) and laugensemmel (a bread boiled in lye solution, studded with salt beads), to enjoy.
- 20 Camden Passage, N1 8ED
As owner of Hansel & Pretzel, I am very sorry to hear that one of our customers had an unpleasant experience in our Delicatessen. Since I do not serve in the shop, I would like to apologize for the behaviour of our employee. However, I would like to thank you for your valuable feedback. It is only through honesty of our customers that we can improve our service and ensure that all our customers are treated with respect and attentiveness (so whenever there is a reason to complain, let us know, and we will strive to resolve the problem straightaway). Fortunately, we get a lot of positive feedback from customers who say that they love to shop at Hansel & Pretzel – I do hope you will give us a second chance to prove that we really are a lovable little shop (almost always!).
Hansel & Pretzel ltd do good cakes but the owner who serves at the counter is very rude, bad customer service skills. its best to pay £ where the person is respectful /good mannered. he is sarcastic and impatient.
I would like to recomend categorically the German Bakery of Windsor in St Leonards Rd. real authentic food, great customer service and the quality of the bread is unbeatable. and they deliver in London. Best of all.
I too do not agree with the Backhaus recommendation, but have to point out, that this is 2 or 3 years old. Back then they were much better. On the other hand, the alternative in Ham, Hansel + Pretzel, may be much better at hygiene, but having bad experience with the owner's other business (qualified German Plumbing, but employees are all Polish people...), I don't recommend them either...
I am in schock to see that you are recomending Backhaus when the last Hygiene report shows 1* I found this appalling that a magazine like yours would recomend a place like that one. Is that the same level for the magazine too ?
I would also suggest Hansel & Pretzel ltd. to add to this list. It is a German Delicatessen shop located on Ham Street, Richmond and they make very nice baked goods and also sell meats and other products that are specially imported from Germany!
May I suggest to add Hansel & Pretzel to this list. Their shop is on Ham Street in Richmond, close to Backhaus Bakery. They are a German bakery and delicatessen shop and offer very nice bread and cakes. Unfortunately, they don't have a website.