Tech And Customer Experience

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Tech And Customer Experience
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General Assembly says
Start with an overview of Customer Experience (CX) and User Experience (UX) best practice presented by Rebecca Rusk (IxDA) and Mark Michelson (CXPA). Then join a panel of leading experts as they discuss:
-Differences and similarities between users in the virtual world and customers in the physical world.
-How to avoid the silo mentality when planning end-to-end experiences in any industry.
-Setting expectations through digital that can be met in the real world.
-Synching Digital UX & Physical CX Design for great customer experiences.

Why It Matters:
In our “Attention Economy” the focus is on engagement and delighting customers. How can you and your company provide the best experiences possible at every touchpoint?

Takeaways:
-Clearer understanding of how UX and CX can work together.
-Insight from digital, physical and service experience designers
-Examples of creating seamless digital/retail Omnichannel experiences
-New contacts in both CX and UX fields
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By: General Assembly

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