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[title]Have you ever encountered these problems when you shop online? The products being inconsistent with the picture, delayed deliveries, difficulty getting ahold of the seller, and more. In order to avoid these problems, the Department of Business Development (DBD), Ministry of Commerce, has promoted the reliability of online businesses and enhanced the level of trust and security in Thailand’s e-commerce industry for consumers and the public by focusing on cultivating awareness and realization regarding business credibility, which will affect the overall sales in the future.
Presently, the DBD has issued a certification mark to online sellers to enable buyers to verify their existence and information including shop’s location and contact details to create credibility which will enhance smooth and convenient online transactions.
The DBD Registered mark is a certification logo for e-commerce businesses issued by DBD to
e-commerce website owners and online shop owners (for both natural persons and juristic persons) including shops on social media platforms or e-marketplaces for identification purposes and creating credibility and confidence for consumers to a certain extent. Online shops holding the DBD Registered mark means that they have registered with DBD and truly exist, and they are the real website owners, therefore, the mark is a symbol to provide assurance to consumers which they can rest assured when purchasing products from these shops. The DBD Registered mark is an essential element, which provides assurance for consumers/builds trust/creates the way for online verification that leads consumers to make decisions for their online purchasing with “Trust”.
“Trust” is considered the key to online sales as buyers lack the opportunity to physically touch and feel the products, and they are only able to view them on the seller’s page or website. Therefore, a seller’s presence and store presence are important mechanism for building credibility and consumer trust for making decisions to execute online transactions with stores having the DBD Registered mark that are certain and verifiable.
Consumers can enter the world of online shopping with peace of mind simply by choosing to purchase products from online shops with the DBD Registered mark displayed on their website or online shops on various platforms. Consumers can click on the mark or scan the QR code to review the information of the online shop, including the complete contact details of the seller, to be certain that such an online shop is credible, verifiable, and truly exists. Online shoppers can verify the information of online shops with the DBD Registered mark at www.trustmarkthai.com to ensure confidence when shopping online.
