News

StubHub just launched the first-ever festival protection program. Here is what that means for your event tickets.

The new plan covers a wide range of typical festival mishaps.

Written by
Mark Peikert
Governors Ball
Photograph: Alyssa Greenberg | Governors Ball
Advertising

Heading to a music festival this summer? StubHub has a plan for rain, cancellations and other festival disasters. (Assuming you bought your tickets through the platform, of course.)

RECOMMENDED: NYC's best summer music festivals of 2026

Which, finally! Festival season comes with one unavoidable truth: You can start the day in sunglasses and end it wrapped in a blanket looking for shelter and wondering why you didn't stay home. Between sudden downpours, delayed performances and inevitable scheduling conflicts, even the most carefully planned festival weekend can go sideways.

Now StubHub is betting that frustrated music fans are ready for a little protection.

Just ahead of Governors Ball in New York City, the ticket marketplace has launched FestProtect, a three-tiered, festival-focused fan protection program designed to address everything from weather-related disruptions to artist cancellations and the everyday annoyances that come with attending large music festivals.

The first tier covers major disruptions, including weather cancellations and last-minute artist dropouts. Eligible fans may receive tickets to a future festival or tickets to a future performance by the artist.

The second tier addresses one of the most relatable festival problems: impossible scheduling decisions. If two favorite artists are performing at the same time or logistical challenges cause attendees to miss a performance, fans can submit a claim.

The third tier focuses on the smaller frustrations that can define a festival experience, annoyances like long lines for food and drinks, obstructed sightlines or overcrowded viewing areas. While compensation isn't guaranteed, some fans may receive surprise rewards, upgrades or other perks.

The launch comes as music festivals become increasingly expensive propositions. According to StubHub data, 66 percent of festival attendees spend more than $300 beyond the cost of admission, factoring in transportation, food, lodging and other expenses. At the same time, more than 85 percent of respondents said something goes wrong at festivals either frequently or almost always. Despite that, 76 percent reported receiving no refund, compensation or other accommodation when problems arise.

It remains to be seen if FestProtect becomes a meaningful safety net, but the timing couldn't be better. Governors Ball returns to New York City June 5–7 with a lineup that includes Tyler, The Creator, Olivia Rodrigo, Hozier and Glass Animals, with Lollapalooza headed to Chicago later this summer.

For more information and to see which festivals are included, click here.

Latest news
    Advertising