Sky Bar

Nightlife, Bars Westminster
Venue name: Sky Bar
Address: 21-24 Millbank Tower
London Sky Bar
Millbank Tower
Transport: Tube: Pimlico
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Average User Rating

1 / 5

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Over the years, my partner and I have grown to expect a sort of value for money in these kind of events; be it for New Years Eve or for any other night. We were both very excited as the advertisement on the website boasted indoor views of the fireworks, a full course meal and great party atmosphere. We had decided to go for the VIP tickets at £280 each. We had received an email regarding the menu for the night and as a result, we expected a sitdown meal before the main firework celebrations. However, our excitement was very shortlived. As soon as we walked in, we were waiting in line for "coupons", each token being worth £7. The staff offered us a "bundle deal" of £140 for 20 token. Looking at the drink prices, a bottle of beer or glass of wine was £7, which is enough for a pack of beers in itself. A glass of champagne was 5 tokens and a bottle, 12 tokens (which you may work out to be £84 per bottle). We were guided to the second floor by staff. The instructions were fairly unclear at this point and we had previously been under the impression that having bought VIP tickets, we would at least be entitled to seats while eating and a table. We arrived on the second floor and amidst the confusion, realised that there was nowhere to sit! People that had paid good money to come to this event were forced to stand with plates, or often eat on the floor. It was disgraceful. The drinks staff were painfully slow, and brushed off any complaints with "I'll get to it when I get to it", while walking at a painfully slow pace, not caring that customers had been at the bar for 20 mins waiting for a drink. The food was shocking to be honest. It was set out in a buffet style, with the main course set before the starter. It was very poorly organised. The food itself was cold and not at all what we expected. Having to stand up to eat it was insult to injury. The selection of food was also very limited and there did not seem to be much of a vegetarian option available. At around 8:15pm, we decided to make our way to the 29th floor where we were supposed to see the fireworks but were quickly ushered back in as we were not allowed to move our drinks between floors. At times, it felt like we were being treated like cattle or small children. We were forced to down our overpriced drinks and made our way order to walk round and go upstairs again. On the 29th floor, there was very very quiet music, and a few people. the only positive thing was there was pleasant lighting. My partner got concerned when he realised we had paid VIP but had no table or reserved seat for the fireworks. We were told by staff that it would cost another £1000 PER PERSON to actually get a table seat with a view. We declined being ripped off any further and found some seats further down from the place we would actually be able to see anything. The drinks staff were painfully slow but there was one female member of staff that turned the music up slightly after I asked (it was still too quiet to dance to). We spent about 3 hours on the 29th floor being bored stiff, with no music and very slow drinks service. There was no ventilation on the floor so the windows were very quickly steaming up with condensation. I wiped the window down quite a lot to actually be able to see anything outside. We came across a lot of disgruntled couples and other guests. Everyone felt like they had been ripped off. I went to speak to the manager via a member of staff; I watched from a distance as the member of staff discussed my complaint and how the manager brushed me off. The member of staff came back apologetically, saying that the manager was "busy dealing with another complaint". Translation: the manager cannot be bothered to deal with you. I have however, managed to get the manager's name, telephone number and email address: Erskine Berry "Head of Experiences" +442075927611 erskine.berry@altitudelo… When it came close to new year itself, we were promised a complimentary glass of champagne, My partner was stood at the bar for 20 minutes waiting for a glass until I was offered some at my seat by staff going around. There was no 10 second countdown to new years, everyone was checking their phones to see what time it was. By the time it came to the fireworks, the windows were so steamed up that it was difficult to see anything. After the fireworks, there was a dance party downstairs which admittenly, was enjoyable. The "brunch" that they offered was actually just bacon and sausage baguettes with nothing else in them, cut in half. Towards the end of the night, we decided to get a final drink of baileys. The member of staff looked at the bottle, realised he didn't have enough, gave us half the amount he should have and just added more ice. Overall, I would advise you to run from this place like the plague. They want to take your money and do not even try to give you good service. If you want good value for money, DO NOT GO HERE.

Went there for a champagne tasting via Groupon. Even with the discount it was a rip-off for tiny amount of standard champagne. This kind of place is for suckers.