Visiting Sri Lanka: service guide

Emergency contact details and useful services in Sri Lanka

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It is important to learn about your surroundings and make note of safety tips and other important services that could come in handy as you enjoy your time in the beautiful isle of Sri Lanka. 

If you’ve got dirty clothes, drop them off at any one of the laundromats, where they’ll take care of your stains and leave you with soft, freshly laundered clothes. Stay in touch with the rest of the world, make overseas calls at very reasonable prices and surf the web with high speed internet and wi-fi connections – all offered by the different telecommunications providers in Sri Lanka. You’ll also see that there are numerous money exchangers and banks, in every district.

Refer to our guide below to learn where to go or call in case of an emergency, to do your laundry, look into money matters, telecommunication and more. 

In case of an emergency

Noteworthy contact details to remember are, 

The General Hospital: 011 269 1111 

Fire incidents: 011 242 2222, 

Ambulance: 011 242 2222, 

Police: 011 243 3333, 

Tourist Police: 011 243 3342 

Emergencies: 119/118

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Sri Lanka Tourism

The main information counters in Colombo and Kandy are staffed with experts on Sri Lanka who are happy to answer any queries.
80, Galle Road, Colombo 3,
011 243 7759.

Kandy City Centre

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Cargills Food City
Ideal to drop off your laundry before shopping.
Nugegoda 011 281 4992; Staple Street, Colombo 2; 011232 6336

Colombo Laundrette
Treat your laundry to the high standard of this five-star hotel.
Hilton Colombo Hotel: 011 254 4644

Galadari Hotel
Easily accessed by car beside the hotel the Galadari laundry is good for dry cleaning formal wear as well as laundering household linen and curtains.
64, Lotus Road, Echelon Square, Colombo 1;  011 254 4544

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Want to make a call or surf the net?

Sri Lanka Telecom
Covers every aspect from fixed landlines to the latest Internet and television services.
Lotus Road, Colombo 1; 011 202 1000, Opening Hours: 8.30am–4.30pm Mon to Sat, 8.30am–12.30pm Sun and Poya.

For a mobile telephone service as well as Internet with special packages for visitors.
108, W A D Ramanayake Mawatha, Colombo 2, 071 275 5777 or dial 1717 from any network. (24 Hour Customer Service) in Sri Lanka.

Lanka Bell
A telecommunication provider with wireless telephones and Internet services.
344, Galle Road, Colombo 3; 011 537 5375, Opening Hours: 8.30am–5pm Mon to Fri, 9am–1pm Sat, Sun and Poya closed.

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