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Sri Lanka service guide
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Visiting Sri Lanka: service guide

Emergency contact details and useful services in Sri Lanka

Written by
Time Out editors

It is important to learn about your surroundings and make note of safety tips and other important services that could come in handy as you enjoy your time in the beautiful isle of Sri Lanka. 

If you’ve got dirty clothes, drop them off at any one of the laundromats, where they’ll take care of your stains and leave you with soft, freshly laundered clothes. Stay in touch with the rest of the world, make overseas calls at very reasonable prices and surf the web with high speed internet and wi-fi connections – all offered by the different telecommunications providers in Sri Lanka. You’ll also see that there are numerous money exchangers and banks, in every district.

Refer to our guide below to learn where to go or call in case of an emergency, to do your laundry, look into money matters, telecommunication and more. 

Noteworthy contact details to remember are, 

The General Hospital: 011 269 1111 

Fire incidents: 011 242 2222, 

Ambulance: 011 242 2222, 

Police: 011 243 3333, 

Tourist Police: 011 243 3342 

Emergencies: 119/118

Sri Lanka Tourism

The main information counters in Colombo and Kandy are staffed with experts on Sri Lanka who are happy to answer any queries.
80, Galle Road, Colombo 3,
011 243 7759.

Kandy City Centre


Colombo Laundrette

Treat your laundry to the high standard of this five-star hotel.
Hilton Colombo Hotel: 011 254 4644

Galadari Hotel

Easily accessed by car beside the hotel the Galadari laundry is good for dry cleaning formal wear as well as laundering household linen and curtains.
64, Lotus Road, Echelon Square, Colombo 1; 011 254 4544

Laundrette by Galadari Hotel

Located in Cargills Food City outlets in the city and residential suburbs.
Nawala; 077 352 2120
Nugegoda; 077 352 2122
Rajagiriya; 077 352 2124
Staple Street, Colombo 2; 077 352 2125

Lanka Bell

Provides telecommunication and internet services while offering CDMA ‘fixed-line-wireless’ technology.

011 537 5375, 24-hour customer service; Branches island-wide. 


National mobile service provider offering a range of mobile and internet packages and wide coverage.

Dial 1717 from any network in Sri Lanka, 24-hour customer service; Branches island-wide.

Sri Lanka Telecom

National telecommunications, ICT solutions and broadband infrastructure service provider.

Dial 1212 from any network in Sri Lanka 24-hour customer service; Branches island-wide.


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