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MTA Customer Service Center
Photograph: Marc A. Hermann/MTA

These futuristic-looking customer service centers are replacing subway token booths

Three have already opened and 12 more are scheduled to debut this year.

Anna Rahmanan
Written by
Anna Rahmanan

We finally know what will replace those glass token booths in the subway as the Metropolitan Transportation Authority (MTA) just released photos of the new customer service centers scheduled to be installed all over the system. 

MTA Customer Service Center
Photograph: Marc A. Hermann/MTA

As previously announced, agents have been tasked with shifting duties and will now be expected to step outside the locked booths and help commuters navigate the system, properly use the tap-to-pay OMNY card and walk around the station to make sure everything all is working properly.

Even more specifically, the kiosks, which will either be constructed anew or be repurposed versions of the old token booths, will feature MetroCard vending machines and OMNY technologies, digital displays that will help guide folks through the system and more.

Three such stalls have already opened at the Coney Island-Stillwell Avenue stop, the Atlantic Avenue-Barclays Center one and at 161 Street-Yankee Stadium.

MTA Customer Service Center
Photograph: Marc A. Hermann/MTA

An additional 12 across the five boroughs are scheduled to debut over the course of 2023 at the following stations, according to an official press release:

  • St. George
  • 34 Street–Penn Station
  • Flushing-Main Street
  • Fulton Street
  • Myrtle–Wyckoff Avenues
  • 74 Street–Jackson Heights–Roosevelt Avenue
  • E 180 Street
  • 125 Street
  • Fordham Road
  • Times Square–42 Street
  • Sutphin Boulevard–Archer Avenue–JFK Airport
  • 168 Street

"Along with bringing station agents out of the booth, these centers will make transit more convenient and accessible for customers, especially as we encourage riders to tap and go with OMNY," said MTA acting chief customer officer Shanifah Rieara in an official statement. "We believe in bringing customer service into the communities riders live and work in, by the end of the year, customers will be able to access these services at 15 stations in all five boroughs."

Cheers to the future of local transit. 

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