Red bean cakes at 456 Shanghai Cuisine
|Venue name:||456 Shanghai Cuisine||Contact:|
69 Mott St
|Cross street:||between Bayard and Canal Sts|
|Opening hours:||Daily 11am–11pm|
|Transport:||Subway: A, C, E, J, Z, N, Q, R, 6, 1 to Canal St|
|Price:||Average main dish: $10. AmEx, Disc, MC, V|
|Do you own this business?|
One of my favorite restaurants in Chinatown. Solid prices, no-frills casual atmosphere and great atmosphere. Don't you dare go here without trying the soup dumplings.
My friend and I visited this establishment on Saturday June 14, 2014.
One of the dishes we ordered, Chicken and Chestnut ($13.95) had a weird taste. We were eating the chicken first and didn't notice any issues. Then we tried the chestnut and noticed that the chestnut was spoiled. We told the waiter and he took the dish over to the kitchen to check. Then the waiter returned and asked us to complain to the manager. The manager went to the kitchen to check the food and returned by mentioning that the food was already thrown into the trash by the waiter. They would not be able to verify that it was spoiled. Even though they were in charge, they said, "they cannot control what their employees do" and that was all.
At that point, the manager and I believe his wife continually mentioned that there is no way the food would be spoiled because everything was fresh. The wife even mentioned that it was our fault, as customers, for not noticing the bad food earlier. The manager told us to complain to the waiter directly, mentioning his name as "a wang", as he is the one who thrown away our food. Eventually, the manager mentioned the chestnut tasted bad due to the chestnut's being frozen before being cooked. At that point we left because we didn't want to argue or have them berate us anymore.
However, I noticed that the restaurant did not give my a receipt and returned to get a receipt. The manager's wife mentioned that we should have asked for the receipt earlier and that it was gone from the system, so we would be unable to get a receipt. Then the manager said they only have one copy and seemed reluctant to make a photocopy of the receipt.
Luckily, we did not eat the spoiled chestnut. It seemed that both the manager and the employees knew that the food was spoiled. They purposely hid the evidence and covered it up. I just want to report this fact so that actions could be taken and nobody would be hurt by the restaurant later.
Another thing is we went into the restaurant assuming it is clean, because we saw the ad outdoor "recommended by new york times". Is this true?