|Venue name:||Beauty & Essex||Contact:|
146 Essex St
|Cross street:||between Rivington and Stanton Sts|
|Opening hours:||Daily 5pm–1am|
|Transport:||Subway: F to Delancey St; J, Z, M to Delancey–Essex Sts|
|Price:||Average main course: $18. AmEx, Disc, MC, V|
|Do you own this business?|
Average User Rating
2.3 / 5
- 5 star:0
- 4 star:0
- 3 star:2
- 2 star:0
- 1 star:1
Was just walking down the street and the jewelry in the shop caught my eye. There was a line out the front, so I was not too surprised to learn it was for the bar and restaurant concealed through the back door. We ordered some dishes to share and were not disappointed in the waiters recommendation for the grilled cheese & tomato soup dumplings. A perfect combo all in one bite. Great spot to go with a group of friends for dinner or to have drinks in the lounge area.
My boyfriend and I went to Beauty and Essex on 22 February for dinner. We had a reservation for 7.30pm but we went to the wrong part of town so we rang beforehand to say that we'd be late. The person on the phone said that they couldn't hold the table for us any longer, which was fine by us; so we got there and just waited at the reception area. Now, I flew into New York from London the night before, so I was rather jet-lagged and was leaning against the reception desk. A man then came up to us and warned us that we may be asked to leave, but ironically, right after he walked away, a waitress came up to us and sat us down at a table. We ordered our food and started eating - everything was fine, except that a certain waitress (with red hair) was serving us with a certain degree of attitude. So my boyfriend asked to speak to that girl, and several asks later she finally came back to our table. She started slanting us for not wanting to tip (we hadn't even started speaking and tipping wasn't even in our agenda), and said "I'm just going to walk away now" - and so she did. My boyfriend then got up and went to speak to the manager, who refused to give us her name, and complained about what just happened with the red-haired waitress. Her reply was "whatever happened it's done now, so why don't you go back to your table and enjoy dinner with your boyfriend". He came back to the table, and after finding out what had happened, I managed to get her attention again when she walked past, and I tried my luck again to express our dissatisfaction with the previous waitress. She said that I was "raising my voice" - I'm pretty sure that everyone who's been to this place would know about the vibe, it was all Jay Z-blasting there. Hence, I was only trying to make myself heard over the music. She then brought us the bill when we hadn't even asked for it. When my boyfriend went to the washroom, he even had the privilege of the bouncer's company, who also escorted us out of the restaurant. I came to New York only for a week, to visit my boyfriend. That was the first proper sit-down meal of my stay. I'm a PR professional from London, and reputed restaurants like this one, are no novelty to me. All in all, this experience was beyond humiliating to me for so many different reasons. I am writing this email merely hours after the unfortunate incident and I can assure you that I'm still scarred. Worst restaurant experience I've ever had in my entire life.