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Paul's Da Burger Joint

Restaurants, American East Village
1 out of 5 stars
(2user reviews)


Address: 131 2nd Avenue
New York
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Users say (2)

1 out of 5 stars

Average User Rating

1 / 5

Rating Breakdown

  • 5 star:0
  • 4 star:0
  • 3 star:0
  • 2 star:0
  • 1 star:2
1 person listening

I ordered food through and the order was incorrect.  I called to have the order corrected and the person on the phone became very rude.  He acknowledged that the order was incorrect and then stated that I received the food a few hours ago, in which I explained we just opened the order.  The person proceeded to ask if I would like a credit and I stated that I would like my correct food order.  He then stated that they will not be delivering to our address anymore, but he would send it.  He also started calling me "honey". He also stated that he would start the order soon and it would maybe get to us in 45-60 minutes.  I asked if he could start it sooner, not to call me "honey", and if I could speak to the manager.  He continued to call me "honey" and stated he was the manager.  He said he could do as he wanted.  I told him that this was bad for business and the owner would not like this treatment of customers.  As he still called me "honey", he stated he didn't care and said if I wanted to sue I could.  I stated that I would leave a review on several restaurant review sites as well as speak to the Owner.  He said, "so what - do what you want." He gave me his name to tell the owner in a boastful way.

It was infuriating and disrespectful to be treated in such a manner, as well as saddening to know that he could act that way to a customer and a woman.  I am hoping this is an isolated incident and not an example of regular customer service.  

This is the worst place I've ever been too in the city. The way they treat their non Caucasian customers is's beyond disgusting. I don't recommend this place. McDonald's has better customer service.