New York Haunted Hayride

Things to do
2 out of 5 stars
(3user reviews)
New York Haunted Hayride

The haunted attraction made waves in New York last year, and it's back again with more vicious and disturbing scenes to make you scream! Ten Thirty One Productions (of Shark Tank fame) created this gripping haunted attraction located at Randalls Island Park. For the first time, hayriders will embark on three new experiences: House of Shadows, Purgatory Haunted Village and Theater Macabre. Not for the faint of heart, the New York Haunted Hayride is all set to terrorize those who dare to enter.


Average User Rating

1.7 / 5

Rating Breakdown

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There is a great deal of potential in the overall concept.  Confident year 2 many of the flaws from last year will be addressed,  but my friends will probably wait a year or two to go back.

Getting to the location and back is pretty time consuming (unless you want to fork out a $60 dollar Uber ride).  The site itself had a few spooky vendors and exhibits.   However, the line for the ride builds fast and moves very slow.   There is little time to enjoy the overall experience.   While in line, we waited for almost 2 hours and heard the same horror score on repeat the entire time.   The flatbeds used for the hayride are overly crammed with people and extremely uncomfortable.   Riders sit on their bottoms in piles of straw.  If you cramp up easily, probably not the event for you.    The attractions on the ride were fun.  However, they became very repetitive and predictable after the first few stops.  At the end of the day, if the tickets were $15 dollars less I would have given it a 5 star rating.   

ZERO stars.

I had VIP tickets for Thursday, October 29 at 7pm. My tickets were to be held at will call, so I would have to get there by 6:30pm in case of long lines at the box office. When I get there, I'm told that the event is cancelled. They only posted the cancellation notice to their social media just at 6:30pm that night. I was already at Randall's Island. That is way too late to cancel. As late as 4:30pm they were saying they would be open. They cited last minute wind damage to their sets. The local news had predicted a windy Thursday. They had cancelled the previous night (Wed Oct 28) because of the rain.

They have a No Refund policy. Their Inclement Weather policy states, "This event is rain or shine.  However, If we are closed due to inclement weather your tickets can be used as a general admission any day we are open. If we are closed due to inclement weather it will be posted on our Facebook and Instagram which you can link to here in the top right corner." I purchased VIP tickets and this policy does not address my type of ticket. There are only two days left for the event. I have no idea how they can honor tickets sold specifically for Friday and Saturday in addition to any people who show up due to weather cancellations. I cannot come back this year. They were telling customers that tickets would be honored for next year. I don't know if I can come back next year. They state they will be back next year, but how do they know that?

I emailed them. The name in the replies said Melissa Carbone, who is the CEO of the company. I requested a refund. If I truly was corresponding with Ms. Carbone, then she is an incredibly unprofessional person. She had the nerve to call me rude because I pointed out the unclear terms of the Inclement Weather Policy. I posted comments to their Facebook cancellation post. My comments were removed and I was blocked. Very mature Ten Thirty One Productions.

I have reported this company (Ten Thirty One Productions) to the Better Business Bureau. I am exploring all my options to get my money back.

it takes a long time to get to randall's island--longer than the half hour hayride. and with all the surrounding light on the island, it's not dark and it wasn't scary at all. good for people who scare easily or want something mild. overall--i say skip.