|Venue name:||Kobe Jones||Contact:|
King Street Wharf
29 Lime St
|Opening hours:||Lunch Mon-Fri 12pm-3pm; Dinner Mon-Sun from 6pm|
|Do you own this business?|
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Average User Rating
1 / 5
- 5 star:0
- 4 star:0
- 3 star:0
- 2 star:0
- 1 star:1
Kobe Jones in summary are 'like' thieves. They overcharged and refused to refund this money even after taking the matter to NSW Fair Trading. WITHOUT A FAIR RESOLUTION it has resorted to giving a negative review so others can learn that Kobe Jones are an unreasonable and disgusting establishment. Worse yet, their food is overrated for the mediocre quality.
A booking was made entitling 50% off meals. On Sunday there is a surcharge of 15% (14% Sunday charge + 1% credit card surcharge). To make it clear, the dispute is NOT on the surcharge, but HOW the surcharge was NOT applied on the ACTUAL bill amount. They applied the 15% surcharge BEFORE the 50% discount on the meal.
The bill amount came to about $300 BEFORE discount. After discount the final bill came to about $150. Logically surcharges are applied on the actual final bill amount. Therefore $150 + 15% x $150 = Final Bill about $172.50. Instead they applied the surcharge on the $300 meaning they added a $45 (15% of $300) surcharge on the $150, bringing the final bill to $195 instead of $172.50. This is a difference of $22.50 that we are seeking a refund on which they refuse to refund. $22.50 is enough to buy 1 drink or 1 entree meal here (believe it, it's overrated too)
As a comparison this is like going to a department store buying a dress for $100, discounted from $500. But instead of being charged a 15% fee on $100 (which is $15), you get the fee on the $500 (which is $75); even though the actual bill is $100.
On the night itself, the waitress and cashier admitted that the system in unfair and that shouldn't have happened and they 'understood' the situation. They said they "can't change the system" and "won't fix" the charge. So much for "understanding"... Given that there was a security guard nearby and no point being stuck in this fruitless discussion, the bill regrettably was paid.
The matter was taken to Fair Trading who contacted the manager with the exact nature of the problem. The manager responded that the surcharge was clearly labelled on the menu/website etc. Again, it is not the surcharge that is being disputed, it is HOW it was applied. To be clear, the surcharge disclaimer did not give any indication whatsoever about it's use in conjunction with other discounts or offers; just that a charge will be applied on Sunday. Any reasonable consumer would think that a surcharge would be applied on the actual final bill.
Everything written is factually correct with witnesses and evidence