One of the most useful services in Tokyo Station is this travel centre outside the Marunouchi North Exit ticket gate, which offers English-language support for international tourists. If you’ve bought the excellent Japan Rail Pass, which gets you unlimited travel on most JR trains and shinkansen around Japan, you can pick it up here. You can buy the pass at this centre, too, but it’s cheaper to purchase it before you arrive in Japan. This service centre is also the place to get tickets for limited express trains to reach popular day trip destinations from Tokyo.
There are luggage storage (8.30am-8pm) and currency exchange services (11am-7pm) near here as well. You’ll also find a prayer room that’s open to all religions and denominations, which is available from 8.30am to 7pm (until 5pm on weekends).
Open 7.30am-8.30pm daily. Marunouchi North Gate (ground floor, outside ticket gates).