|Venue name:||County Arms||Contact:|
345 Trinity Rd
|Opening hours:||Open 11am-11.30pm Mon-Wed, Sun; 11am-12.30pm Thur-Sat|
|Transport:||Tube: Wandsworth Common rail or 219 bus|
|Do you own this business?|
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Average User Rating
3.8 / 5
- 5 star:1
- 4 star:3
- 3 star:0
- 2 star:1
- 1 star:0
Where to start...by giving it zero stars if possible.Having visited here pre-refurbishment (the pub used to be quite good) we booked the County Arms a week in advance for 5 children aged 1-6 and 4 adults. Upon arrival, we were directed through the pleasant surroundings of the main dining room (which appeared to have been hired out to a private party) into the extension at the back. This is a much more compact room with possible the worst acoustics of a dining room I've been in. There are no soft surfaces meaning that all the noise of the kids (there were possible 30 stuffed into the room) bounced off all the hard surfaces creating an un-heavenly din that the adults had to shout over to try to hear. 5 minutes in and our ears were ringing. We were shown to "our" table, which was actually someone else's...the pub booking system had failed and reservations were in chaos. The table did have the benefit of being right beside a fire exit onto the "garden" which allowed the cold air and tobacco smoke from the smokers outside to waft over us every time someone opened it. We decided it would be wise to order ASAP as none of the tables we were near had any food on them at all. This turned out to be a good call, as it took well over an hour for our food to appear, which was considerably quicker than those around us. As you can imagine, during that time, our kids had become beside themselves with hunger (as kids do). Stress levels were rising as we struggled to shout over the din to entertain them. When the food did appear, it was a relief, but also a BIG disappointment. All the food was lukewarm, the helpings were pathetic for the price and it was obvious the plates had been sitting for some time. We did complain immediately but were not willing to wait for yet another hour for replacement meals.
We wouldn't have minded all of the above as much if the manager had been apologetic, but when we asked to speak to them we were told she "was busy in the kitchen and too busy to leave to speak to us". I thought that was EXACTLY what she was supposed to do - to make sure the customers were happy.
In the end, we refused to pay for our food - we settled by paying for the drinks we'd had whilst we had waited. This might seem like a reasonable compromise but We left with ringing ears and feeling very disappointed that the meal we had looked forward to had been a total flop.
Would I recommend the County Arms? No - I'd actively discourage anyone considering this as a place to eat. It was a stressful and totally unpleasant experience. The pub is totally out of control and obviously unable to cope.
While it may have been an off-day, I have to say the service and food were sadly lacking this Sunday. We came for lunch at 1pm and didn't eat until 2pm. First there was no one to help us locate our reserved table which took some time in such a large pub. Then I stood for five minutes at the bar with a bar-tender serving drinks to a waitress only to discover (from a friend) that they didn't serve customers at that location - there was a sign but it was not visible from where I stood and the bar-tender didn't bother to tell me. On finding the right part of the bar, I waited a further ten minutes to get served. Amongst other things I requested an ordinary water and a sparkling water but only a sparkling water was given and was told that was all I'd requested - sorry, not true. While serving, two of the bar-tenders had an argument. We were told that the food would take 45 minutes - which it did but regardless, you shouldn't have to wait that long. When it did come, the battered fish was ridiculously greasy, the tart was nothing like what was advertised on the menu to the point that we thought they'd substituted something else, some of the vegetables were cold while others were very hard. The prices were also far too high for the quality of food.
A nice pub. Like most London pubs that claim to have a garden, they're pushing the definition a little. It's a large patio with some bushes planted around the place. I'm not usually a fan of Young's beer, but this pub served exceptionally good pints of Bombardier and Young's Bitter. The staff were friendly and cheerful, and the food was tasty and reasonably priced considering the location - we had the fish and chips for just over a tenner.