|Venue name:||The Freemason's Arms||Contact:|
32 Downshire Hill
|Transport:||Hampstead Heath rail|
|Do you own this business?|
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Average User Rating
2.9 / 5
- 5 star:0
- 4 star:4
- 3 star:0
- 2 star:1
- 1 star:2
Sitting alongside Hampstead Heath this pub literally has it all. Great food, a beautiful garden, lovely views of the heath, food selection of booze, quiet corners and bustling bar areas. plus you might spot the odd Hampstead celebrity along the way. Just leave them to there well earned white wine spritzer, eh?
Really great pub, love the vibe here and in the perfect location next to the Heath. Only one problem is you can't eat outside in the beer garden which is a shame when it's the majority of the space. If you do venture inside to sample the menu however it's sure to impress.
Quality and service appears to have dropped significantly. This was a pub with a good reputation for decent food. It appears this is no longer the case. We went as a table for 4. All 4 of us ordered a starter and the roast for mains. As the starters arrived we were told there were no roasts for anyone (really annoying given they made you pay for it when your ordered - even though they must have known they had run out long ago). Forced to re-order mains. Burgers cannot be served anything but Well Done (really do not understand this in modern times). No other red meat options on the menu. One of the table order sea bass with samphire. When it arrived, we could not see any samphire, so sent it back. Dish arrived back looking the same "the samphire is mixed into the vegetables". Sorry - we know what samphire is and there was none in there. Sent it back again. Arrived back with 3 strands of samphire on top. Sent it back again. Told by the manager that "corporate" sets the recipe and they were only supposed to put 5 GRAMS of samphire on each plate. Simply false advertising to call the dish "with samphire". Stay away. Poor service (forgot to bring us water despite asking three times, we had to go looking through drawers for knives and forks even though had asked for those as well so we could actually eat the starters that were served to us) and food that did arrive was average and a small serve given the cost of the dish. Feels like what was a great pub has lost its way. Wait for it to change hands again to someone who really cares about food and service.
Went there last weekend (my second time ever) and was disappointed with food and service. We ordered food at the bar and in all waited 50minutes for the mains to arrive with no attention from staff at any point. The £7 starter altough tasty was tiny, well overpriced for what it is. Soup came with a small piece of ciabatta, which is definitely not artisan bread as it says in the menu. When I mentioned this to a member of staff who was collecting the plates he said 'sorry', he didn't even look like he was indeed as he swiftly took the plates and went away - not an answer one would expect from a gastro pub where there are a number of good competitors in the area. Shame as it's a lovely place but I don't think I will be eating there anymore.
Went down to this pub over the weekend with the hot weather as i heard they have a great beer garden. Had a fantastic time with my friends but the bar was absolutely slammed and they looked a little understaffed as i could see managers(i assume) running around with sweat dripping off them trying to make sure things were working and running smoothly. Did take a while to get to the bar but i got served fast enough and the food was with us within 30 mins which seeing as i couldnt see an empty table anywhere is quite impressive. Pity they dont have their downstairs bar open not sure if this is normal or not or just due to lack of staff.