42 Great Windmill Street
|Transport:||Tube: Piccadilly Circus tube|
|Do you own this business?|
Average User Rating
2.6 / 5
- 5 star:1
- 4 star:1
- 3 star:0
- 2 star:1
- 1 star:2
I booked this venue for a 40th birthday dinner for a large group of friends . Despite numerous email and phone call confirmations, Grace-Bar let me down. I was promised birthday decorations [balloons], nothing was put out at all. In fact I was told by our waiter Daniel that no instructions for this were sent at all by the bookings team. When we arrived, we were also instructed that our table was booked again for another dinner so we had to be quick!! Our food was practically rushed to us with not even a breather between courses. To top it off, an 1hr30 into the dinner, the waiter forced the bill onto us without us even asking [we were still trying to rush through the dessert] and we were told 'I need to clear your table, can you get the group to pay as soon as possible'. After complaining to the manager on duty, he clearly was not prepared to do anything and the standard response was I will speak to the bookings team and let you know. I’m still waiting for a reply! Definitely not the place you want to go if celebrate an occasion/make an impression. Perfect if you want your food thrown at you and then rushed straight out the door!
please say "Grace" before going here! Nice enough staff but considering the vibrant location Grace restaurant is NOT a good reflection of London restaurants. Others have obviously cottoned on to this as the restaurant has a rather wierd vibe taking me back to those awkward youth club type birthday parties that n one turns up to.... dodgy music, botch decor and staff that look like they would rather be at their dogs funeral .... and after experiencing Grace for myself and it's fish finger sized steaks.... lets face it... who can blame them!
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