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A London bank is tracking customers’ facial expressions to see if they’re happy or sad when they leave

Written by
Alexandra Sims

The ‘next generation of banking’ is here – and it’s coming to London to track your facial expressions and assess your mood. That’s right, the High Street Kensington branch of Clydesdale and Yorkshire Bank have installed a ‘lab’ called Studio B (we’re not sure what happened to Studio A), which uses facial recognition technology along with computer games and an animated video wall to deliver a ‘unique customer experience’.

This ‘unique’ experience involves customers walking through a steel portal where a digital display will react to them as they walk in. Facial recognition technology will then track customers as they move around the branch and assess whether they’re grinning or glowering when they leave.

The bank’s group innovation and marketing director said anyone concerned about the new tech can meet staff in private areas instead and that the ‘Black Mirror’-esque lab is putting ‘the fun back into finance’. Although, we can’t remember a time when doing your tax return was a laugh.

In other news, TfL is rolling out the ‘please offer me a seat’ badges.

And Sadiq Khan has scrapped the Garden Bridge.

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