Until 2007 when Spa London opened in Bethnal Green, there was no such thing as an affordable day spa in in the capital. A second branch has now opened at Swiss Cottage Leisure centre with a long, good-value treatment menu. Still, for a complete spa day package you're best sticking to this East End original where facilities include steam rooms, Turkish hamam and plunge pools.Treatments range from an Escape in the City Salt Scrub (a 25-minute cleansing that should remove all trace of London grime), to the spa's signature Gym & Tonic in which your body is cleansed, body brushed and exfoliated, before being treated to an aromatherapy massage and warm marine mask. Indulgence without the price-tag.
|Venue name:||Spa Experience|
York Hall Leisure Centre
Old Ford Road
|Opening hours:||DAY TIMES GENDER Mon 11am – 8pm Male only Tue 11am – 8pm Female only Wed · 11am – 5pm · 5pm - 8pm · Female only · Mixed Thur 11am – 8pm Mixed Fri 11am – 8pm Female only Sat 9am – 7pm Female only Sun 9am – 7pm Mixed|
|Transport:||Tube: Bethnal Green/Cambridge Heath rail|
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Average User Rating
2.4 / 5
- 5 star:1
- 4 star:1
- 3 star:1
- 2 star:2
- 1 star:3
Bit disappointing, even for a budget spa. Things have changed at Spa Experienxe Bethnal Green since it was reviewed by Time Out. Management has changed and so has the general efficiency of the place. The atmosphere is not particularly welcoming, staff in general seem a bit despondent perhaps explained by lack of spa assistants to do the cleaning and laundry, meaning they have to do it between treatments/reception work. The place itself is getting tired, peeling paintwork, cleanliness is a bit on the scrappy side. Just getting through to the spa caused immense frustration. I called 12 times throughout one day and was not answered by anything other than a voice message. My sister and I had booked treatments, both of which ran to over 40 minutes late, meaning we had little time to enjoy the spa itself. The therapist I saw told me she “had had enough” and was going to resign within 20 seconds of my stepping into the treatment room - not a great start to an already late appointment. She was actually pretty nice, but it was clear that she and many staff are demoralised with the place. Which of course affects the atmosphere.
Other issues where dirty, marked towels (of which you are only permitted one) and an aroma steam room that was so overheated just pushing the door open burned my hand.. it wasn’t safe to go in, the steam choked you before you could set foot inside. Overall, a shame. Management is a lot to sort out if they want to make the best of this spa.
They lost my booking and offered no apology. I wasted an evening and was highly disappointed. Will not use again.
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