Adventure to Santa's Grotto

Kids, Quirky events
2 out of 5 stars
(3user reviews)
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This self-contained wonderland is a 'DreamWorks DreamPlace'; an immersive experience created by animation artists, storytellers and technology innovators and featuring famous DreamWorks characters. Visitors will climb aboard Santa's sleigh for a cinematic adventure set in a holiday cottage before travelling through the skies to the North Pole with Shrek and Donkey. Once they reach Santa's workshop children will have a special passport processed by an elf and will be able to earn 'nice points' by playing a tablet game while they wait to meet Santa himself. The experience is personalised and interactive, offering a very memorable festive outing.

Average User Rating

2.3 / 5

Rating Breakdown

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  • 4 star:0
  • 3 star:0
  • 2 star:0
  • 1 star:2
LiveReviews|3
1 person listening

We booked and attended the Santa Grotto experience at Westfield Shepherds Bush on Sunday 9th December 2018 at 2.15pm. We paid £7.50 per person, coming to a total of £30 for 4 of us (2 adults and 2 children). The last time we attended a similar event at Westfield was in Dec 2013, where we paid a total of £14 for 3 people (which worked out to be roughly £4.70 per pax). The last experience in 2013 was normal, nothing too interesting – but acceptable considering the price we paid. The experience on Sunday left us very disappointed and baffled at the quality of the event. It did not equate the amount of money we paid for the session. In comparison to the Harrods Santa Grotto experience which we try to go every year, the Westfield event was completely inadequate.


The session started with us being introduced into a room by some people dressed in elf outfits. It was nothing too exciting. In the room, there were some interaction activities but not worth the mention as they were just a waste of time. The room was crowded and there was not much room to manoeuvre. The elves were not entertaining, the room was stuffy. But we could look past all these. The huge disappointment came when we went in to the room to meet Santa. There was no interaction from the Santa, not sure why he even got hired! He didn’t know the children’s name, he didn’t know their age, just guessing if my son was 4, or 5, and my son had to answer back saying 6 years old. And after repeating the same with my younger son, he went on to say, OK let’s take a photo. The so-called experience didn’t last one minute! Both my sons were disappointed, and my elder boy told me that the Santa was not real. The photos came out with my son having his eyes closed.


In comparison with our Harrods’ experience, the Harrods’ Santa knew my children’s name, and he remembered what we filled in during the registration, they asked questions relevant to the children. The elves were friendly and the hallways leading up to Santa Grotto was nicely decorated. And the best part was, we only had to pay £10 for the event which will then be put onto a card for us to spend in store afterwards.


For the Westfield grotto, we got nothing out of it. In a nutshell, a total waste of time and money. I would not recommend anyone to pay for this event.




A waste of money. Took my 5 year old who saw through the whole thing. Totally aimed at ripping you off An awful so called ride to the grotto, where you could see the cables and floor.  Rushed into a door to see a pathetic excuse for a Santa, Gave a cheap gift of a boys sticker book to a disappointed girl.  Got her name wrong repeatedly. You cannot take photos you have to purchase them. £6 for a tiny fridge magnet. You end up in a shop selling DreamWorks merchandise. Don't waste you money. If you have to go don't take anyone over 3, if they are bright enough they will see through it. She did ask me why there were 2 Santas! as it was obvious families were going in different doors!


I took my three little ones to see Santa at Westfield in Shepherd Bush. It was such an impressive grotto with the elves and santa already knowing who we were before we arrived, we were convinced it was the real deal! Instead of a cheap toy that my kids normally throw away after 2 minutes, they all got cute shrek ears. We all got to go on a sleigh ride (it's so realistic so a little scary for very young children who should definitely sit at the back) I'd definitely reccomend it!