Time Out says
A new, exclusive members club in a five storey town house with a night club on the ground floor. Members are voted in by a committee and the interior is designed by 19 Greek Street. The venue hosts public events, including theatre, but you can also book to eat for lunch at The Kitchen.
St Martin's Lane
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Users say (12)
Average User Rating
2.3 / 5
- 5 star:3
- 4 star:0
- 3 star:1
- 2 star:2
- 1 star:6
Feel compelled to write this as a warning to others - absolutely do not recommend.
Service is consistently extremely poor across all areas.
Long waits for poor service. Poor quality food, mixed up orders, incorrect bills, etc. Was closed Feb/Mar 19 under an emergency prohibition notice as a result of a “serious infestation of mice and poor maintenance of routine cleaning resulting in a significant risk of food contamination”.
Events badly organised and managed - last min cancellations, overbooking, confusion about if available to members or not, use of unsuitable spaces re: acoustics, etc.
Membership issues with getting this set up (lack of communication, membership card not ready for months, conflicting information). Have been given so much conflicting info about cancellations I’m now having to get independent advice. I know others who have had issues with auto renewals following cancellations.
All complaints result in reassurances about changes, but I’ve seen none of these transpire over a 6 month period.
Building would be beautiful although really poorly maintained and cleaned, great location and the concept is a great idea. Really disappointing that it is not being run at all effectively.
I deeply regret joining this club.
The wi-fi is slow, which is very annoying if the main reason you join is to get some work done. The toilets are consistently dirty. Closures are frequent but they won't tell members why they suddenly have to close for a couple of days.
Forget about going in when events are taking place as there is not enough space to fit everyone in.
The bar service is an absolute disgrace. Countless times I've walked in and sat at one of the tables on the ground floor yet nobody has come to check on me for at least 20 minutes - while waiters are chatting to each other or looking at their phones! One time I was ignored for 45 minutes, when they came to check on me I told them I had to leave for a meeting and they had a go at me for not having ordered anything! All the waiters except for one are ridiculously rude and inefficient. Orders get mixed all the time and mysterious drinks appear on your bill out of nowhere.
The menu has improved, though. Drinks are small and overpriced but you kind of expect that from a place like this.
I cancelled my membership with plenty of notice (they confirmed this over email) yet they have still charged me for another year. I've been promised a refund but nobody is answering my emails when I ask when I'm going to get my money back.
It's a shame because the space is lovely, the location is ideal, and has lots of potential. It's just very badly managed.
Rodent infested kitchen and bar so shut down by Westiminster Council, wont communicate the reason for the shut down wit members and deleting tweets that members are posting on the internet of the sign Westminster Council have put up in the window. Aside from that - you are locked into a membership for at least a year and are forced to go to a club twice a month where the staff are unbelievable rude, the wifi NEVER f-ing works (people join for work reasons), the food arrives piecemeal or not at all and no one seems to care becuase a year later they will have a new influx of gullible people (like me!) sign up. Dont join, dont go- if not for the terrible lack and disregard for your own H&S.
I took advantage of their sign up offer, £95 for the year as long as you visit twice a month. I did and they still charged me £95 each month twice!! There's never enough seating and the cocktails are watery. If you have joined check your bank statements carefully, several people I know have been charged incorrect monthly fees!
The LIBRARY closed its door permanently on 06 Jan 2020 and, despite I was a member, I will not even miss it.
Three of my circle of friends were members in 2018 and two did not renew due to how bad everything was. Since I was hoping that all the improvement promised by the management in 2019 would make it cool, I renewed (at massive discounted price) for 2019.
The so-called improvements did not make a miracle happen. Aside from a decent pizza and a better wifi, everything else was still terrible. Customer service, barmen and personnel in general was a disgrace; bar menu was very limited, most cocktails could not be made due to lack of ingredients or knowledge about how to make them. Reservation service was mostly useless.
The only very good thing there was one of the bouncers, the very tall one. I hope he will find a job in a much cooler place.
They had also opened a speak-easy in 2019, constantly empy and it was basically the same sad basement they had before, with a wardrope door to get in as only new thing...
I have never regretted signing up for anything as much as this. This is not a member’s bar. This is where a bunch of professional mugs, like myself, fund an ailing bar without return on investment. It is a disgrace. This Friday was a ‘model night’ which resulted in a couple of people dry humping at the bar next to my leg and the scottish bar manager grabbing my arm to tell me this was a ‘cultural evening’ which was laid out in the weekly schedule. Just the pits. They had hardly any ingredients for the drinks or food menu. I’ve asked for my money back but I doubt I will get it. Shocking - avoid!
Lovely Place and great atmosphere, we had some lovely cocktails and then went to have dinner in Saint Luke`s kitchen. Loved the fact we got treated like members as we had purchased the day pass to have a different experience.
I would definitely recommend.
Great space in central London to work from during the day with a good evening buzz anytime I stay late for drinks.
A relaxed atmosphere, good service and a quirky array of literary cocktails- this is definitely not your regular library. This members club in the heart of Soho, a stone throw away from Trafalgar square, is very discreet. You may well have walked past it before and not spotted it. You need to either be a member or buy a day pass to be allowed in. Once in the library you’ll have a choice between the restaurant, the bar and a couple of open spaces which can be hired for private parties. The drinks are very tasty, creative and of course literary themed. Think Virgina Wolf (gin, Library’s fig cordial, french lemon and tonic water) or Oscar Wilde (Summer Fruit Punch Vodka, lime, vanilla and pommery champagne). The Library is also a good spot for remote working in the afternoon, with its cozy and quiet atmosphere. So worth keeping in mind if you’re at a loss for a good venue and find yourself in Soho.
Almost aching to be cool.
I think to many it is.
We left and went to The Royal Saint George, The Phoenix Artists Bar and The Dean Street Townhouse.
Not sure if any of them are cool, but know they are not trying so hard
I am a member at LIBRARY and while it is still incomplete, I have always been aware that it is being built in stages. I am also a member at a few other clubs and I have to say that the service and communication I get from LIBRARY is by far the best. I do not normally write reviews but as I was googling LIBRARY for some pictures, I came across the review below which I thought was really unfair and needed a response. It seems the person that wrote it is not a member and specifically went digging to try and find fault. While I can not comment on everything as I don't have the information, I can tell you of my experience. I go there often for my quiet time from the office, to read and work, its ideal for that and I have never found it to be loud during the day. Yes, there is a boardroom you can hire, but who gives out a free meeting room? None of the other clubs I know of do that. The events I've attended have been really good but most of all I love the decor, service and the drinks menu. I am yet to find a place that offers better in London.
The space is half finished and many facilities such as gym or restaurant are not available yet (but the full membership fee is charged regardless to those who want to join). The club is rather small and it is not suitable for business use. There is only one small conference room which can be rented for an extra £150/hour fee. For those who want to work there, the place is probably too loud since the music is on all the time. Library club is really a bar with no real benefits for the members. To use the conference room, you still need to pay. The gym will have no facilities/equipment such as treadmill but will only run "classes". The restaurant will be open to non-members. The only benefit you really get is 20% off the hotel room. For an annual fee of £1,100 this is definitely not worth it. Many people seem to think so too since I spent three hours there on Saturday afternoon and there was not a single guest in sight (despite the alleged 700 members so far).
For those who want to join, the advertised "selection process by the committee" is conveniently bypassed and all you have to do is to offer your credit card to a receptionist and you will be accepted straight away. Be mindful of the contract though since it claims that "management may revoke and refuse membership including entrance to the club for any reason whatsoever without refund". Perhaps there is more information on their website which is unfortunately not working yet even though when joining you are asked to sign a contract stating "I confirm that I have read the full membership terms and conditions displayed on the website".