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Burger & Lobster Soho

Restaurants, American Soho
3 out of 5 stars
(41user reviews)
Burger & Lobster Soho

Time Out says

The Soho branch of the two-dish surf 'n' turf specialist, with some wicked desserts if you're sensible enough to leave space for them.

Please note, Burger and Lobster’s menu is now full a la carte and prices have changed. Time Out Food editors, January 2018.

Proof that less can be more, the late 2011 launch of Burger & Lobster, with its no-nonsense, three-item menu of burger, lobster, or lobster roll, was a runaway hit. This branch – a large Soho diner tricked out with lobster-red banquettes – is no less popular.

The menu has expanded of late, offering more than the original three options. There's still the standard key elements but with more flavours to play with, like the Singapore chilli roll and the chilli lobster. Fundamentally, you can’t go too far wrong with a one pound lobster for just under £25, served with thin cut chips and a salad.

Burger & Lobster Soho says

Choo-choo choose your way to Burger & Lobster’s first luxury bottomless champagne brunch served by train

The famous mono-product pioneer, Burger & Lobster, is launching the ultimate luxury offering in time for Mother’s Day. Dubbed the ‘Champ Train’, diners will enjoy a decadent champagne experience served by a miniature train along the 9-metre bar in the Soho restaurant.

Launching on Friday 29th March, the ‘Champ Train’ is the ultimate champagne experience; perfect for weekend brunch with friends and family, dates or London party-goers.

Guests will also choose from the full a la carte menu including their famous prime cut, Nebraskan, 10oz burger or indulge in one of the only places in London to get wild, live, Atlantic lobster. If you can’t choose, the Burger & Lobster Combo gives guests the best of both worlds.

For the ultimate lux-meal experience, trend-hunters are invited to upgrade to the unique ‘Champ Train’ journey for an additional £25, selecting their bubbling flutes as the train travels back and forth across the bar.

The exclusive champagne train will operate exclusively at the Soho restaurant for three weeks from Friday 29th March 2019.

To book one of the exclusive champagne train bar slots, please email or call 0207 201 8676.



Address: 36 Dean St
Transport: Tube: Leicester Square
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Users say (41)

3 out of 5 stars

Average User Rating

3.1 / 5

Rating Breakdown

  • 5 star:7
  • 4 star:10
  • 3 star:11
  • 2 star:5
  • 1 star:7
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1 of 1 found helpful
Staff Writer

Only go if you're desperate for lobster. The burger is overrated and there's are plenty of better burger options in London. Steer clear of dessert, especially the cheese, unless you like low grade cheddar straight out of the fridge. If you do go I'd recommend the Clerkenwell restaurant as it's not full of tourists like you find in central London.

1 of 2 found helpful

Last night (15-12-2012) my partner, my brother and myself decided to go eat at your Soho restaurant but regretfully we had to leave because of the behavior of your floor manager who almost shouted at us. We entered into the restaurant around 21.30, and as it was quite busy we tried to catch the waitress' attention to find out how to get a table: there was nobody by the entrance and we decided to start walking towards the bar. We came past three waiters (2 girls and a boy) who were talking around the cutlery wall, we stopped in front of them and tried to make eye contact but nobody approached us, so we decided to try to find another waiter in the other part of the room. Not finding anyone we headed back towards the bar still looking for someone to approach us. On our way back to the bar we were suddenly approached by who we believe was the floor manager (as he was wearing a suit instead of a uniform; mid-thirties, dark mid length hair) who yelled at us "What are you two trying to do, get a table without asking for it? You don't just sit down where you want, there is three people at the entrance (referring to the waitresses who completely ignored us before) and you need to go and talk to them. Go back and talk to them". I tried to reply to explain that we would have asked for a table if any of the waiters had approached us; I wanted to remark that if I had come this far without talking to anyone it wasn't my fault but his staff's; but he didn't even listen and walked past us and started chatting to a member of staff. I work in customer services as well and from experience, every time we go to a restaurant it is the staff's duty to approach customers and not let them wander looking for help. In order to try to make our experience better, the manager should have probably offered his help instead of questioning our intentions or trying to embarrass us. We felt so disappointed by the service we received that we decided to go eat at Honest Burger where the food and the service were amazing. Due to his behavior you have lost three customers who would have spent money in your restaurant, and it is very likely we were not the only ones who have been mistreated by your staff. As we both work in a customer service environment we understand that treating customers like that is completely unacceptable and disrespectful. We felt embarrassed and belittled as we were yelled at in the middle of the restaurant in front of all customers and members of staff. I am writing this complaint as I hope it will help you sort your staff's attitude in order to prevent these incidents from happening again. I do hope you understand our point of view and that your floor manager gets to read this email in order to understand that the customer's perception and the quality of the service offered is the key for success and is what makes customers want to come back.


I use to love Burger and Lobster and the soho branch was my number 1 spot. Having recently been, they changed their menu! Before I would get 3 items all for £20! Why change something good?!?!

Now their lobsters come in different sizes, well weights to be more precise, 500g or 700g which means more pricier. The quality of the food and service has also gone down the drain too. 

I use to love this place once, but now won't be returning! I'm sure there are better places I can visit! 


What is not to love? Apart from the change in menu which basically means dissolving their USP? You can no longer get the famous £20 lobster, lobster roll or burger combo, instead everything is more expensive. However it's a guilty pleasure and the taste is still epic. This branch is really busy and it has a 'diner' look to it coupled with a big old bar.


After hearing nothing but great things about this chain, I was left disappointed. The food was overpriced and the staff left us sitting in the bar area despite plenty of tables being free. Much better restaurants in London for the price.


One word-devastated. Burger & Lobster used to be one of my favourite restaurants and sadly, they've changed their signature menu. Ever heard of the phrase "if it's not broke, don't fix it"? Their major drawcard was that there were three menu items and each was £20. The lobster is now considerably smaller with 500g going for £19 or 700g going for £26. The lobster roll is now a VERY steep £26. We had a group of four and the bill came to £270 with only three of us drinking. I'm truly disappointed as I used to come here all the time but after the change, I don't think I'll be coming back. I used to get a lobster roll, lobster and burger all to share with my boyfriend for £60 but now it will cost considerably more. Don't get me wrong, the food is still PHENOMENAL, I'm just sad about the menu and price change. 


You will wait to get a table, as Burger & Lobster is one of those places that doesn't take reservations. It would be painful to see later arriving couples being whisked to their tables as the sad reality is it's always easier to get a table for 2 than the 4 we were. This might even test your friendship. It will take effort to catch a waiter's attention and the drinks won't be always consistent in quality. But when you finally get seated at a lobster-red leather banquette, don your bib and get the first bite out of your steaming lobster, all those annoyances will fade into insignificance. The lobsters here are perfection, all firm and fresh tasting, on the right side of chewy and with a hint of smokiness from the grill. The prices have gone up since the early days but lobsters are still an amazing deal, as you do get a very decent serving of lobster meat for your pound and it comes with a side salad and thin cut fries. I get my lobster steamed, then grilled. I'm pescetarian, so can't say anything about their burgers. They also do lobster rolls, but honestly - you are better off sticking to the full body crustacean.


Went for the burger, which was probably a mistake in hindsight.  It's fine and I certainly didn't go hungry, but there's far better options for your money nearby.  Food was quickly served but service could have been better - had to ask three times for tap water to go with our drinks.  Decent meal but would choose Meat Liquor/Honest/Patty&Bun etc etc for your simple burger option.

I came with my girlfriend for lunch and we were promptly seated beside a young lady and her friend (or boyfriend)..while we were deciding what to order, they took out a huge stalk from their cup and placed it on our table which made me very uncomfortable..i asked them why they did that and if they would kindly take it away..they told me it was because our jackets touched theirs and giggled (our jackets were hardly touching theirs and it was mostly because they pushed their jackets so far towards our seats..furthermore, i dont know why they giggled as i dont find such behaviour teeny bit funny)..trying to avoid trouble, i told them politely it isnt cool and informed one of the staff what happened and was relocated to another seat which was quite far from the couple..however before they left, they snuck up on me, threw another stalk behind my back and left quickly..again i complained to a staff who unfortunately, couldnt do anything..we paid and left soonafter..overall, the food and service were good, but we didnt enjoy it as we had a very upsetting and terrible experience dining here from such bahaviour i deemed as borderline harrasssment

We loved that restaurant! Despite the fact that it was very crowded the atmosphere was nice. We tried both burger and lobster and enjoy the food. 


I had been to Burger and Lobster Soho before so I was pretty excited to visit the farringdon branch behind smithfields market. I reasoned it would be easier to get a table than in Soho and I was right! We were able to book and walked straight in which is ideal for a mid week meal. 

The food came out really quickly - am I wrong in being slightly unnerved by food coming out about 10 minutes after you ordered it? I guess probably not if its just a case of steaming a lobster but it felt a bit more 'fast food' than the last time I ate there. 

I also noticed when we ordered that the price had gone up. It was now £26.00 for a lobster meal Still reasonable for lobster i'm sure but i'm just noting it as the standard £20.00 fixed price was what the restaurant was famous for. 

The food is great - I would recommend the steamed lobster over the grilled (its juicier - but hey its a matter of preference right?!) and over the roll which is pretty small for the set price. 

So yeah the food was good but I didn't feel particularly full. Plus I have to say that the salad was pretty stingy and served in a metal bucket which made it hard to eat. I'd say it was comprised of about five salad leaves and a whole lot of raw onion. The lobster itself was delicious though! 

The bill came and it was 45 pounds each for the two of us which I thought was pretty steep considering we'd had one course and a bottle of wine. To put this into perspective I went to Koffmans at the Berkeley the next night for their tasting menu and paid only £53 for a bottle of wine between two, three courses, bread and amuse bouche dessert. So yeah £45.00 for one course and half a bottle of wine stung a fair bit. I'm not sure that's really good value for money. 

Not sure i'd go back, there are some excellent lobster pop ups that I'd try first. Bit more atmosphere, a bit more value for money maybe.


Who doesn't want to eat dinner in a bib with their hands?! 

I am big fan of The Burger and Lobster Russian owned chain, the decor is stylized and cool, a great place for a late dinner, sit at the bar and enjoy a lobster tail. What I would say, prices now in grams £19 gets you 500 grams and £26 for 700 grams, the lobster roll is at £25.  In fairness even at £25 This is high quality, fresh lobster, at reasonable London prices and the restaurants are in fantastic locations.  There is a newly opened Canary Wharf restaurant in the converted Port East Warehouse, large outside area overlooking the dock. So I shall be checking it out next time I am in E14, fingers crossed for a spot of sunshine. The cocktails are as good as their seafood, I would recommend an "8 Steps to the West" Buffalo trace bourbon, pear, elderflower, rosemary and ginger ale if that doesn't get your palate refreshed not sure what will, not too shabby on your pocket either at £9. 


I've been wanting to try Burger and Lobster for a while. 

I am always a bit hesitant going to places that don't take bookings. We arrived around 615 on Wednesday and walked straight in. The restaurant is pretty spacious and has tables of different sizes. In fact as far as I could tell at no point was there a queue of any significance - so don't let that put you off!

I loved the ambience and the staff were really friendly. It's shtick is there is no menu as they only serve 2 things - burger - which can come with cheese and bacon, lobster - grilled or steamed - with plain or garlic and lemon butter (totally delicious). You can get burger, lobster or burger and lobster - and a choice of 5 sides - skin on fries, truffle fries, 2 types of salad and coleslaw - for £20 a head. 

They give you a plastic tie on apron, the dishes come on paper lined trays which seemed a bit gimmicky.  The lobster is all prepared so it is v easy to eat and made me wonder why it isn't given to customers like that in every restaurant? I'm not a regular lobster eater so don't have a huge benchmark but I really enjoyed my food and was able to have a good catch up with my friend who was celebrating her birthday.

The desserts were delicious - they come in paper cups - but my snickers chocolate mouse thing with crispy topping was AMAZING!

Our bill with 2 portions of lobster, 2 glasses of wine and 2 desserts with service came to £75. Hard to decide how good value for money it was - but I really enjoyed it and would go again.


Don't go here for the burgers - go for the lobster or the lobster rolls (and the oh-so-good lemony butter).

They take a long time to serve large groups, so smaller is better.  Also, the waitstaff get irritated when you ask questions.

Honestly wouldn't have given this such a good score had it not been for the lemon butter sauce. Food isn't bad, just a bit overpriced and the service not great.

Staff Writer

Burgers (good but not awesome) are the same price than lobsters, and yes, both are really overpriced. So, for 2 beers + 1 burger + 1 lobster I paid £ 50. Nothing to add.

moderatorStaff Writer

The food here isn't bad – it's just not that good. I enjoyed my meal – £20 for a lobster which tasted very nice, with some chips and a bit of ketchup. But it was nothing special. Besides, nobody should charge £20 for a burger, especially when there are so many great joints nearby that serve incredible burgers for half that price.

I can't help but feel that Burger & Lobster doesn't really deserve the hype it gets, just because it has a novel concept.


Interesting concept.. Can't think of another restaurant where there are only three items on the menu! The lobster is delicious and very good value for £20. Some might say the same price for a burger is a little steep but it is tasty. Portions are huge, you definitely won't leave hungry... Especially if you can be tempted by the scrumptious desserts! Worth a visit, even if just to try something a bit different.


Interesting concept. My husband and I went here to try both the lobster and the burger. I'm not a big seafood eater but my husband enjoyed his lobster more than I did my burger. Fun to try, wouldn't run back to go here.


The menu concept at Burger and Lobster is quite simple. For £20 you can choose from either lobster, lobster brioche or a burger accompanied with salad and chips. The portions are delicious and generous and frankly I think this is a bit of a bargain!  Personally for me the brioche was perfect and a delight to eat.



Great lobster for £20! What a deal! They also throw in a side salad and some chips. There is only three things on the menu, burger, lobster roll or a whole lobster. It's very tasty and unfortunately you can't book! They have a few branches around London. Top tip- there is one on the top floor of Harvey Nichols and there is normally no big queues here!


An above average London dinner, but not a London highlight. The lobster is the best pick as you can get many decent burgers in London for cheaper, and you get less meat in a Lobster roll. I've eaten at both the Soho and Threadneedle street (which has beautiful interior) branches, and the food was consistently good in both - and £20 is very good value. However, the atmosphere is loud and busy, and not the most relaxing dinner out. Just like Flat Iron and Bubbledogs, it's noticeable full of tourists, so watch out for the lobster tank selfies. In conclusion, if I was in Soho, I would be happy to eat here, but I would rather avoid the wait and go for one of the many other, better options nearby. 


I am not actually a big fan of lobster so this review is a bit biased!

I still wanted to go there as the idea was cool and serving only a few options on the menu sounded promising
We went mid week at about 8 after some drinks and there was a pretty big queue! Wait was long but we stuck with it as that's were we had decided to go
Eventually got inside, then eventually got seated. By this point wasn't really that hungry 
Ordered cocktails which were nice and then food. 2 friends I went with ordered the lobster and I went with the lobster roll
They both said it was ok, nothing wrong with it but weren't bowled over especially as lobster is there thing
My brioche bun was gooood and warm but the lobster inside was cold as it was a premixed chopped up lobster. I didn't really like that it was cold and I asked them to heat it up knowing that it could change the quality but they flat out refused in a rather rude way! 
There wasn't much else to the meal and I ended up paying £30 for a drink and a sandwich so wasn't very impressed by the cost either
I wouldn't come back again - the food wasn't awful I just don't think it is worth it

Ok for lobster, not great at all for a burger.  The service is quick and the lobster is good but I prefer to head to the Big Easy in Chelsea or Covent Garden when in the mood for lobster as the atmosphere and service is much better (in my humble opinion!) 

It's good, fairly cheap, but I'm not sure why you would go there for a burger...

Let's be honest, this place is pretty much a tourist attraction of sorts.  We had booked but still had to queue for half an hour but we could at least stand at the bar and have a drink whilst we waited for our table.  You only have just on 1.5 hours to sit, order and eat and then you're booted out but for what you pay and what you get, I give it 3 stars.

Staff Writer

This restaurant is a good dining option if you want to treat yourself with a full lobster (good and tasty)for £20 in London. You get to choose it either steamed, grilled or in a bun. it comes with fries and salad. The burger is priced at the same rate and overrated. Don't try anything on the puddings menu, it will ruin your lobster! If you are patient and willing to queue a few hours and desperate for lobster this is the place to go. Very noisy.Staff friendly.


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A lot of people on here are complaining about bad service, but our service was actually pretty good. A friend & I figured after a long week, we'd make good on our plans to finally go here and try it out after a few friends recommended it. On a budget, we'd taken the time to save for what we assumed would be a very expensive meal, which turned out to actually be not as expensive as we'd imagined.

Our waiter was a very polite young guy, who helped us whenever we needed it and was very attentive to each table he was serving. We were more than impressed with this, and left him a sizeable tip as a result. If we needed more drinks, he was more than happy to bring them; along with a pitcher of water as he suggested, and was more than happy to explain the menus to us in more depth. While you can only order three dishes - whole lobster, lobster brioche roll or beef burger at £20 each flat price - the drinks menu is very ample, and layed out to show which drinks go with which meal well. Our waiter was great, suggesting drinks he personally thought were best with the whole lobster we both ordered. However, it has to be said we would not order a beef burger for £20; if lobster is on the same menu at the same price, it seems more than a little silly not to order that.

The drinks can work out pricey; but our meal came to overall just under £60 for the two of us, as we relied on what drinks the waiter recommended. 

The lobster was also very nicely done. For your price you not only get a whole lobster, but also a choice of sauces, how you want the meat of the fish cooked, and a salad and chips. The salad and chips are not large portions like the lobster, but this is very understandable as we left very full and more than satisfied; it was a struggle to finish the sides when the meat in itself was so large.

I would definitely go here again; it's a chain restaurant, but it's not too full of itself and offers good choices fora decent price. 


Overpriced food and dreadful service. Our main waiter was very nice but any others were incredibly rude. When my (overpriced) can of beer exploded the waitress asked if I'd 'shaken it up' and was then sniffy about replacing it. They were also desperate to take things away from the table during the meal, so much so that we had someone's plate taken away when they went to the bathroom, despite the rest of us still eating and there being food left on his plate. Food itself was okay but incredibly overpriced.

We went on 9th October for our 30th wedding anniversary, can't recommend enough,the staff were really lovely ,and the lady on the door was polite and pleasant to us .the food was excellent we really enjoyed it and will definitely go again ,gets 5stars from us .

Just shocking, waitresses very rude. The manager obnoxious and unclean. Food overpriced and not worth the money. The only normal helpful person, was the guy who served us our drinks in the waiting area. Compare it to Byron and Byron wins hands down, even without Lobster!

Average service, great lobster. £20 is very reasonable for a whole lobster (with chips and salad) and it was delicious. The burger and the lobster roll also looked good but I wouldn't spend the same amount of money to have either when I could have a whole lobster. Drinks were a bit expensive. Overall worth the trip.

II took a friend here for lunch after hearing a lot of hype about it and i must say the Soho branch of Burger and Lobster is brilliant quality/value for money for three reasons 1) All staff were friendly and our waitress was very upbeat and bubbly, which our meal very enjoyable. They are attentive and make sure you have everything you need and are not waiting about for ages for sauces, food that eventually comes cold etc. 2) The food is cooked how you want it, eg if you want to replace salad with chips it's not an issue and the quality is very high(you can tell as you basically wave to the lobsters as you get to your table) Also, you are not served bitty portions, you leave feeling like you have eaten and you are satisfied 3) The atmosphere is pleasant and quirky ( im a bit of a boho type and i love the atmosphere of happy chatting customers sipping beers and cocktails) Overall, it was a pleasing experience for me and i highly recommend it.

The food was decent but the staff's behaviour is absolutely disgusting and extremely rude. I will not return here - pity because you are loosing customers not on the good food but on the appalling customer service

Excellent meal (1lb grilled lobster), great atmosphere and a good price. Oh... avoid drinking spirits if you're not a millionaire.

We had a great meal at Burger and Lobster - I can't recommend highly enough. We walked in at 19:30 on a Saturday evening just before Christmas and were told it would be a 90min wait, but the best bit was that they took my mobile number and we went off to do a tour of the local pubs. I've never before been on a waiting list in a restaurant where they'll let you leave and give you a ring. Brilliant. They rang and we were back and seated in 10mins, and had the friendliest waiting staff who were very helpful. My lobster was lovely, and the burger was good too. £20 is too expensive for a burger (even a really good one), but it was worth it for the lobster and the whole experience. Really glad I've been, and will no doubt be back in the new year.

Had the pleasure of eating in the dean street restaurant today with two overseas visitors, had a fabulous time. Compared to reviews that i read had no problem seating, it was almost immediately possible due to the time and day: Monday 16:30. Zarig was friendly and informative who went out off his way to make it a pleasurable evening. We all had the lobster dish, i had extra fries as it is sooo delicious. We were able to taste the alcoholic beverage before making a choice. It is a memorable experience and will surely be visiting it again

This is a chain restaurant with unrequited high esteem for itself. Give it 8 months when the 2012 burger trend to die down and lets see if this place still has its 3 restaurants open. The staff look like they've never stomached a lobster in their dining lives and look more suitable to the set of 'Made in Chelsea' than assisting a customer on the restaurant floor. I would not recommend this place to anyone.

Thoroughly enjoyed my experience here! Was a bit concerned about the wait for a table, so we rocked up just before 7pm on a Tuesday and luckily, even though we were told it would be a 45min wait, we actually only waited 20mins. There were 3 of us and I would say the table we were shown to was a tad small, but hey. The food. So, I think that £20 for a burger and chips, even in Soho, is a bit much, but there is no denying it was a damn tasty burger and the portion was huge! The lobster, a better deal for £20, was so very moist and tender, cooked perfectly and accompanied by a delicious lemon & garlic butter and both, of course, came with a mound of fries. All this was washed down with a beautiful Spanish red. The service was prompt and friendly, the atmosphere was buzzy and the restaurant handsome, very New York in feel. The only thing to put a mild dampner on the evening was when we were presented with our bill without asking for it, even though the waitress hurriedly added that we could still take our time and finish our wine, no rush, this is a pet peeve of mine. Of course we were going to feel rushed then, and that was the aim as they would have had a long waiting list of people ready to spend more money. That aside, and it was a real shame that they did that, I really enjoyed my experience at Burger & Lobster, even if I practically had to roll myself home afterwards!

0 of 1 found helpful

Oh my oh my.... Burger and lobster! We had some really good times in the past... After a not so great experience at a different branch a few weeks ago, I decided to give it one last bash... You know ,for the good times!

I shouldn't have.... I can't get over the new prices.. You increase the price of the food but not the quality nor the size ?? I don't understand! So disappointed and wounded.. There are many lobster joints in London serving delicious lobster with more than a teaspoon of butter sauce. I'd avoid this one.