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Restaurants, British South Bank
1 out of 5 stars
(7user reviews)
Britta Jaschinski / Time Out

Time Out says

The Royal Festival Hall branch of the best-of-British mini-chain.

Footfall keeps this SE1 branch of the popular chain busy, even if, tucked away around the back of the building, it's away from the main Royal Festival Hall drag. It's one of three Canteens in London, with its sister sites in Spitalfields and Canary Wharf. 

The group was one of the first to reappraise British cuisine, and the ethos remains the same today. Expect, then dishes such as devilled kidneys on toast, sausage mash and onion gravy, ham, egg and chips, daily-changing pies and smoked haddock with spinach and mash. 

There's a roast every Wednesday and Sunday, and many of the dishes are available for children as half portions at half the price. 



Address: Royal Festival Hall
Cross street: Belvedere Road
Transport: Tube: Embankment tube or Waterloo tube/rail
Price: Main courses £8.50-£18.50
Opening hours: Meals served 8am-11pm Mon-Fri; 9am-11pm Sat; 9am-10pm Sun
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Users say (7)

1 out of 5 stars

Average User Rating

1.3 / 5

Rating Breakdown

  • 5 star:0
  • 4 star:0
  • 3 star:0
  • 2 star:2
  • 1 star:5
1 person listening

Most HORRIBLE service ever. We took an online reservation and when we got there, they had no idea about the reservation. Seated us on a table near the door and we told them to change it as the cold wind would bother us and we were told that it wouldn't be a problem and if it was they would change it.

Of course it was a problem to us and when we asked them again to change it because of empty tables around they said it was too much issues shuffling and all.

We then ordered Fish and Chips and they told us they were out of chips and we could replace it with mac and cheese if wanted. We confirmed. They came back and told us that it is a bit more expensive then the chips so they they could only replace it mash potato. I told them I didn't want the mash potato and they can cut the price of the chips then from the dish. They came back and said that's also not possible.

We tried to communicate with the manager, but he was least bothered and told us that we had made reservations to late and it wasn't there fault the chips were finished.

We walked out.. went to Ping pong next door. Best decision I ever made.

Would never go there and not recommend it to anyone. Horrible and rude service.. looks like they are paying us to come there


My visit to Canteen was very disappointing.

Our group was fairly large, made of nine people, but not unmanageable by any stretch of the imagination. One member of our group arrived after us, and when we added her breakfast to the order (even though this should have been a good five minutes after the initial order went through) they managed to lose the remainder of the order which wasn't a great start.

Although the bacon sandwiches looked decent, my pancakes were not great, and still tasting like raw batter in the middle. The banana on top was going brown and bruised, and there was the smallest drizzle of syrup.

Poor service and poor food, I will not be going back. 


I visited Canteen's Royal Festival Hall location on Sunday the 24 May 2015 in a group of eight people. I have previously eaten at this location and struggled to get a big group into the restaurant without a reservation, but it was easy to make one online a few days in advance.. The food at Canteen is ideal for groups of all ages as they offer children's portions of any dish at half price and the selection consists of traditional British fare with rotating daily and monthly specials. The menu features homemade pies, fish and chips, macaroni and cheese and all day brunch dishes- they boast fresh ingredients and all of our dishes were vibrant, immaculately arranged on the plate and good portion sizes. The homemade pies were the envy of all diners in the group, as these came out with a nice flaky crust, generous filling, hand cut fries, a small jug of gravy and lightly sautéed seasonal greens. The macaroni and cheese offered a mature spin on the classic, delivering a creamy, rich cheese sauce and decorated with an arrangement of bacon strips balanced on top. The fish and chips represented a nice attempt at the quintessential dish and were lightly battered with a crispy coating, accompanied with hand cut fries. My hot trout salad was a solid option for a light lunch with flakes of perfectly smoked fish on a bed of lightly dressed apple, fennel and salad leaves.

The food at Canteen definitely delivers, but we had several issues with the speed and care of service and the facilities in the restaurant itself- the ladies toilets were backed up and a complete mess when we first arrived. They were then closed, leaving women queuing for the handicap stall, which also quickly became a mess because the hand dryer was out of order and there were discarded tissues and hand towels piling up. In addition to this, it took the waiting staff much too long to clear our dishes when we were finished our meal. When our plates were eventually collected, they were merely put aside on an empty table and some remained there for the duration of our visit. However, we did arrange for some Birthday cupcakes to be brought over the table and management happily obliged with this request.

As Canteen's food is equivalent to a relatively high end gastropub in terms of its presentation, portion size, assembly and pricing, I would expect more attentive service and cleaner facilities generally, however this is a general comment that likely applies to all restaurants along the Southbank because of the footfall in this area- in particular, staff always appear to be overladen, distracted and frazzled in these tourist hotspots. 

I would recommend Canteen as a good spot for fresh, hearty British food if you are visiting the Southbank as they do offer good value in comparison to other generic food franchises in the area, but otherwise, it might be advisable to try one of their alternative locations for a more intimate and enjoyable atmosphere.

I really liked this place when it first opened, but after an extremely lacklustre meal last night I will not be going back. The decor and lighting are still beautiful, but all the rest is just not worth your money. I get the distinct sense that that staff morale here is low and that no-one can be bothered anymore. Had a onglet steak with watercress ordered medium rare(£9.50) Chips (£3.50) and Peppercorn sauce (£1.50). The steak came on the well-done side of medium, with a limp salad (no watercress in sight) and the peppercorn sauce was watery and flavourless. When I asked the waiter (when I finally got his attention) where the watercress was, he went to ask the kitchen and came back and told me they didn't have any (confirmation was not what I was looking for). I'm not bothered about limp mixed salad but I do love watercress and it would of been nice to know before or if not have a little recompense. I could go on (dessert and wine both distinctly 'meh') but my main point is that the general public would be better off spending their money elsewhere and head-office (if you read this) you need to fix up be good to your staff and train them properly. You had a real good thing going but you've lost it.

I went there with a friend yesterday. It took me ages to order a spritzer, as the waiter had no grasp of English at all and also did not seem to know what a spritzer was. In the end I gave up. The food when it arrived was so-so and expensive for what it was. Not the best dining experience.

Went with a friend and my wife and will not be going back again. Started around 3pm with drinks (15 pounds for 2 beers and a small glass of wine) and continued on into the evening. Around 8pm (and a tab of over 100 pounds) we were asked to leave our table because they wanted it for people who wanted to eat. When I pointed out that there were several tables open the assistant manager told us we had to go. When I asked to speak to the manager he told me I couldn't and to deal with him. So to sum it up, rude management and overpriced drinks. I have eaten there previously and that is why we didn't eat there this particular day. AVOID!!

Very disappointing, service slow and roast chicken when it came was very dry and overcooked, garlic mayo had de-coagulated and was unpleasantly greasy. white wine was warm! nothing to recommend, and overpiced.

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