|Venue name:||Devonshire Arms||Contact:|
37 Marloes Rd
|Transport:||Tube: Earls Court or High Street Kensington or Gloucester Road tube|
|Do you own this business?|
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Average User Rating
1 / 5
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- 1 star:1
I went to The Devonshire Arms on Sunday and have to say it was an absolutely dreadful experience. I ordered the Sunday roast with beef. It was so overcooked that I could barely cut it and tasted abysmal. I'm not one to take food back but as I had chosen the most expensive meal on the menu I decided to let them know. I very politely told who I thought was the manager (the slightly older bar lady that was there) and she was unbelievably rude to me. First she snapped at me saying "well there is no other beef left, so what am I supposed to do." The entire time she was sneering at me and acting like I was being difficult. She then said "well what else can I get you" in a particularly surly tone.
Due to how rude and uncomfortable she had just made me I said don't worry and went back to my seat and thought I would just eat the veg and that it wasn't worth the confrontation. The lady then stormed over and gave me a steak knife to eat my roast beef as what she thought would be a solution. She was more polite at this point because my boyfriend was there and we agreed that instead of trying to carve my way through this indigestible beef I would have the roast chicken instead. This then arrived and the chicken was so under cooked that I couldn't eat it. Soggy would be the word.
I did not complain this time about the chicken as I couldn't be bothered with the hassle of having to speak to the bar lady / manager who had been in the corner glaring at me throughout the meal.
At no point was the difference in the prices of meals offered to be refunded, and no one bothered to ask how my food was.
Awful place, rude staff and drab atmosphere.
Devonshire Arms Kensington is AWFUL. The food is terrible and obviously frozen , the service is terrible and incredibly slow. The whole place is drab and smelly. After waiting for over an hour for my order I had to leave and eat in the nearby cafe. The food that was served to the others in my party was so awful that one person threw up after eating their fish , the roast was cold, the calamari was uncooked and the vegetables were still frozen. This is an awful place that should not try to steve cooked food. Will never go near this place. It is unprofessional at every level.