| Venue name: | Four Seasons | Contact: |
|---|---|
| Address: |
84 Queensway London W2 3RL |
| Opening hours: | Meals served noon-11pm Mon-Sat; noon-10.30pm Sun. |
| Transport: | Tube: Bayswater tube |
| Price: | Main courses £5.80-£25. Set meal £15.50-£20 per person (minimum 2). |
| Menu: | View Menu |
| Do you own this business? |
Average User Rating
2 / 5
Rating Breakdown
- 5 star:0
- 4 star:1
- 3 star:1
- 2 star:0
- 1 star:3
Having heard rave reviews from my circle of friends, I had quite high expectations for Four Seasons. Overall, I quite enjoyed the experience but felt it wasn't "all that" as my friends had led me to believe.
The restaurant space I found to be a bit cramp and the atmosphere was typical of a Chinese restaurant: bustling and busy. Despite this staff were fast, efficient and on hand to help.
If you're going to Four Seasons, you must try the sumptuous roast duck which is the pièce de résistance and I guess the main reason why many flock to Four Seasons.
Overall, it's not a bad place to catch up with friends for a meal, but don't bring work clients here.
I am a very regular customer at least four times a week, but today I had the most horrible experience when one of the waiters refused to heat my wonton noodle soup. He argued that is hot enough if I wanted hotter than that then I should cook at home. May I please ask him to send me the recipe. Surely this not the way to treat or talk to your customers. All in all, it left a very bad taste in the mouth and couldn't enjoy he rest of my food. Very rude behaviour indeed that too with a regular customer.
This restaurant was recommended to me by friends but I had the worst dining experience ever. My friends praised the food a lot (especially the duck) but after trying it myself I can honestly say it was not that special. I have tasted better chinese food in other chinese restaurants around London. The hygiene standards were low. The food was handled with their hands in the kitchen and on the dining floor. The trash was taken out via the dining floor.
The worst part of all was the service: Most of the waiters and waitresses were rude to us on 5-6 different occassions. Nobody greeted us at the door. Despite reserving in advance, we had to wait for about 15 minutes and then the table was simply pointed to us (nobody let us there). Within 2 minutes of sitting down, we were interrupted 3 times (in a very intense and rude tone) asking where the rest of our group were and at what exactly time they were coming (2 of our friends were running 5 minutes late). I cannot stress out how rude their tone was. When the food arrived, the plates were literally throw on the table.
After all that, we felt that we should not pay the optional service charge when the bill arrived. We were chased on our way out, with a screaming waitress saying there was a problem with our bill. My friend explained that we were not satisfied with the service and we did not feel like paying the optional service charge. instead of apologising, one of them rudely said to us "ok, don't come back!".
I was not planning on setting foot in that place again anyway but I found their behaviour appaling and disgusting. I would avoid this restaurant at all costs. London has much better places to offer.
Disgusting service right from the beginning, the staff are very rude, the food was poor especially the roast duck which is supposedly renowned, I get much better roast duck delivered to my house from my local take away. AVOID! this place if you want a nice night out.
I really enjoyed my dinning experience at the Four Season restaurant. I enjoyed the roast duck which was recommended by some friends. I also enjoyed the Tofu dish. The only criticism is the restaurant is a bit cramped.
Unbelievably rude, poor service. I can't even comment on the quality of the food because after the way we were treated, we didn't hang around to try it. After waiting half an hour or more for a table, we were told that we couldn't have another chair for our four-year old daughter because it would be in the way. We asked for another table and were told we would have to queue again. I decided to put my daughter on my lap but at the same time my wife was told to 'eat or leave' by one of the waitresses. Loudly. People were looking. One man offered his seat, but I had to explain this was not the problem. When the man came to take our order, I said we would need an apology. He couldn't manage that, so we left. Unbelievable.
