Pâtisserie Valerie

Restaurants, French Spitalfields
  • 3 out of 5 stars
  • 3 out of 5 stars
(3user reviews)
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Pâtisserie Valerie

East London is curiously bereft of good ice cream parlours, but this branch of the chain is handily located for the passing trade going into Old Spitalfields Market.

A takeaway counter sells a dozen or so ices, from £1.85 a scoop – including ‘banana blue’ which tastes of frozen banana, but has lurid food colouring staining it bubblegum blue. Other flavours include Irish cream and double chocolate – and, typically, around another dozen choices.

If you’re eating out, the gelateria counter faces a large square with wooden bench seating and a sail-like sun canopy. There are also milkshakes and sundaes on offer.

The original Gelateria Valerie near Sloane Square has an even more extensive selection of ices, freshly made every day.

Posted:

Venue name: Pâtisserie Valerie
Contact:
Address: 37 Brushfield Street
London
E1 6AA
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Average User Rating

4 / 5

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evanschris
Tastemaker

I will preface this by saying that this is the 2nd Pâtisserie Valerie afternoon tea I have had in my lifetime, so I have experienced it before.


I am sad that I cannot give this less than 1 star, and for the only reason of the staff. So I fully understand that we are stupid, however we accidentally realised we had a voucher purchased through them (not a Groupon) for an afternoon tea that was running out of days. The voucher states only the day it was purchased and the codes with fine print that states it is valid for 12 months from issue date. Our issue date was the 15th of last year. So with only a couple days left and the only day available to us the last day of the voucher we called them up to ask if we needed to book and if it was alright etc. obviously we didn't need to book, and so came in on our merry way on the 15th to enjoy our afternoon tea.


We were seated and had our order taken for hot drinks and were told it would be out in a few minutes. The place was nice and quite at around 6pm so it was nice to sit and people watch. After 10 minutes finally our waiter came back and said that our voucher was expired so they couldn't offer it to us. I obviously pointed out that it was still in date based on their T&Cs and so he went to talk to his manger. 


Another 10 minutes past and the manager came out to tell us that when she typed the voucher code in the system it said that it was expired and so there was nothing they could do about it. Again I explained politely that according to their T&Cs and the person I spoke to on the phone it should be valid. It only costs £25 for the tea - they could have just acknowledged obviously the system was wrong and just given it to us. 


But alas no. The manager went off to call someone, and came back another 2/3 times over the next 20/30 minutes to say the same thing, she tried to explain that because "the year starts on the first and ends on the 31st - that the voucher would end one day before on the 14th" Despite me having to explain that is not how date calculation or yearly calendars work as not every month has 31 days in it, she refused. 

I was at the point I was just going to take her name and complain when finally she said she would honour the voucher but that we should know in the future to use it before the day of expiry (despite it still obviously being valid)


The afternoon tea itself was rubbish, for all I know they probably spat in the food, it was uncomfortable and very unprofessional. Our scones were hard in the middle (possibly overcooked) and some of the sandwiches wet.

After spending over an hour on something that should have taken 15/20 minutes we left, preferably never to return.

MooseInLondon
Tastemaker

Came here for an afternoon tea with a groupon offer. For the price, (about a tenner each) I thought the food as amazing. I still say its very hard to make a cucumber sandwich tasty, so I basically write them off every afternoon tea review I do. They even had like a pesto and cheese sandwich, which was a welcome off piste choice!


The waiter was very good in checking in on us from time to time to refill our tea. No issue or complaints and great location!

Kirsty E
Tastemaker

Delicious (huge!) cakes and pastries in a beautiful bakery. Lovely coffees too. Shame they are a bit pricey, but worth it for a special occasion.