I bought 2 cakes last month and another birthday was arrived
so we bought total three chocolate cakes within a month at Chiswick branch. At
this time my children did not eat the cake after one bite with saying “Something
wrong”. So we tasted it and went Chiswick branch to return it.
When I went to the shop and said to the manager ‘I bought 3
cakes within a month and this cake was something wrong, she just contacted their head office without
tasting the cake and said to me ‘leave me contact number’, so I said to her ‘what
about this cake? She replied ‘I cannot do nothing about the cake’. Head office requested send photos and my
contact detail to them. It means they did not try to check the cake but they
just suspected me as someone who exchanged the cake. I was so disappointed to
their attitude for their customers. I thought if I was English customers how
they treated me? My feeling was I was just ignored as a racial discrimination. So
I said again ‘This is not first time. We used to buy cakes here at least 5-10 cakes
per a year. More over we bought same chocolate cakes within a month three times
and my children said something wrong’.
But the manager continued to say to me ‘I cannot do nothing
about the cake just leave the contact number’ so I asked ‘when did you make
this cake’ she replied ‘2 days ago’ I said if I knew the cake was not made today
I would not buy the cake here. I just left the cake and gave my contact number.
The horrible experience is that they contacted me by phone
and left the massage to contact them so I sent email to them with some
explanation, but they did not reply to me yet. This kind of arrogant from
Patisserie Valeri and the feeling of ignorance made me so angry. I will never
buy the cake from Patissrie Valeri.
I think that the cakes look nicer than they actually taste and the prices are a little on the high side. I have bought a few thing from there and enjoyed them, but I don't go "WOW AMAZING" no definitely not. Getting two Birthday cakes for my daughter from there, but I know an independent bakery which does cakes which do make you go "WOW" and the prices are much better, but it is her choice.