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Pollen Street Social

Restaurants, Haute cuisine Mayfair
4 out of 5 stars
(27user reviews)
Pollen Street Social (Michael Franke / Time Out)
Michael Franke / Time Out
Pollen Street Social (Michael Franke / Time Out)
Michael Franke / Time Out
Pollen Street Social (Michael Franke / Time Out)
Michael Franke / Time Out
Pollen Street Social (Michael Franke / Time Out)
Michael Franke / Time Out

Time Out says

Pollen Street Social’s philosophy is ‘deformalised fine dining’, and to this end the decor is smart but approachable – white-walled, linen draped and wood-panelled.

Dishes are grounded in French and English tradition and embellished with occasionally esoteric side notes of texture and taste, sometimes garnered from chef Jason Atherton’s travels.They’re seasonal too, in terms of ingredients, but not necessarily in mood. On the hot June day of our visit, we craved something more refreshing than à la carte starters of roasted quail ‘brunch’ or braised ox cheek with parsley and oyster purée.

The great-value set lunch felt distinctly more spring than summer, even though a dish of Wiltshire pork belly, spiced cheek and apple mustard purée was enlivened by lemon zest paste. It was beautifully put together but begged the question of how ‘deformalised’ fine dining can be before it becomes good gastropub fare.

The delicious subtlety and artistry of Cornish sea bass and red mullet with bouillabaisse sauce, fennel, cuttlefish and saffron potato (self-served from the pan) answered that, as did a masterly strawberry and basil eton mess (it’s worth noting that you can come in just for a dessert). Service was perhaps slightly too casual for this level, with water served warm and iceless, and an overlong wait (and this was lunchtime) for the main courses. So, while the cooking was excellent, our overall experience was a little bland.





Address: 8-10 Pollen Street
Transport: Tube: Oxford Circus
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Users say (27)

4 out of 5 stars

Average User Rating

4 / 5

Rating Breakdown

  • 5 star:15
  • 4 star:5
  • 3 star:2
  • 2 star:0
  • 1 star:4
1 person listening

This is an amazing restaurant.  The lunch 3 course meal is a great deal.  This was actually about 5 courses.  Each course was well presented and the portions were reasonable.  The food was delicious.  The mushroom risotto was the best I have ever eaten.  The service was outstanding - very fast and friendly.  The waiters were very knowledgeable about their menu. To top it off Jason Atherton visited the tables and chatted with all the guests.


Eating here was such a treat from start to finish. My father, who lives overseas, was in the city for one evening to celebrate his birthday. Given this circumstance, I wanted to be sure to choose a place that would guarantee a lovely meal and experience, but even I was blown away by the level of detail Pollen Street Social put into helping make this reality. We were greeted with a birthday card for my dad on the table signed by the staff.  At the end of the meal we were brought a dessert with a candle and a little wood mobile playing happy birthday. It was touching and thoughtful and everyone was so attentive and kind throughout the evening. 

The food took some time to arrive but we had plenty of amuse-bouches to be amused and delighted by. A particular stand out amongst the amuse-bouches was the mushroom consommé, which tasted like a warm mushroom hug. As a main I had the partridge, which was delicious and mouthwatering and we had a goat cheese ice cream and pear sorbet for dessert that tasted like actual pear with cheese. Eating here was a wonderful culinary experience and I'd highly recommend it. Hell, if my pockets were deeper I'd make a habit of eating here all the time. Cannot be missed. 


Personally I don't feel the Timeout review does this place justice.

I came here for my birthday and was blown away by their service and food and couldn't have asked to go to a better place.

From the minute I walked in, staff were very friendly and already knew that I was celebrating that day.

The food is very formal but the decor is casual, whilst the waiters were attentive but only at the right times. Between courses we were served other tasters from the kitchen as even these had a 'theatre' to them, they were telling a story.

If you do go, you must visit the dessert bar (I had what seemed the biggest soufflé in the world) so you can see the chefs working away, it really is mesmerising!

Do I really want to dine on fussy little squiggles of substance that I have to chase with another globule of something or other so that the perfect scientific reaction can effervesce at the back end of my tongue? Jason Atherton’s soon to be double Michelin-starred flagship is not in this category.  An idyll amongst the raucous, tourist-ridden bustle of Regent Street, Pollen Street Social sits opposite its sister restaurant, Little Social (see review here). Its style is unfussy, open, and clean, with attention to detail: even our bags were given individual stools.

Before we had even turned the page of the menu, a selection of amuse bouches materialised: dainty sweet corn muffins topped with delicate swirls of dill and cucumber cream, beetroot and blackberry filled tuiles that burst with sweet vinegary freshness, and my favourite, a Jerusalem artichoke crème.  These were followed by cups of mushroom consommé topped with delicate parmesan foam, salty and meaty while being vegetarian.

Read full review with a glimpse inside the kitchen here:

Staff Writer

I think that Time Out need to think about revisiting this place, they have a new chef since their visit in 2013. 

From the moment that you walk into the venue the staff are welcoming and you are greeted with a smile. The service here is excellent and the food divine. As a treat my friends and I went to the dessert bar fro dessert, which is such a delight and truly adds to the experience. It's great sitting there and watching as the chefs work away at creating such delicious treats! 

A wonderful experience pieced together with such wonderful tastes. 

Staff WriterStaff Comp

Another fabulous restaurant from Jason Atherton. Lovely decor, great attention to detail and stunning food. I had the crab salad followed by the Halibut. Both excellent. Check out the tea trolley, v cool.

Elegant setting with modern feel. Lunch was superb although in small quantities. Wine selection adequate too. Service was very good and attentive without being too obvious. I had sea bass and it was superb. Nothing for desert but they brought an almond cake that was very special and complementary. Central location in a small street and off the beaten path at the same time.  Great place.


The food is certainly very good and with some Asian flavors being incorporated, no doubt due to the influence of Atherton's restaurants and time spent in that region of the world. Really the problem was with the service, the staff were friendly, but instead of serving all 6 of us at once they would bring half the tables food and then return a few minutes later with the other half's, meaning food was getting cold. indeed service between courses took ages meaning that the 3 course meal lasted over 4 hours. I will return but not for some tie as I was extremely annoyed by this and service of water, the jug was next to us and when u asked the person serving for some more, then went off and got someone else to do it 5 minutes later, why the person asked could not do it I do not know.

No matter how étoilé you may be, if your customers tell you they only have an hour for lunch and hence just order the fixed menu two course lunch, you better ensure they are served in time for them to make their next appointment. But the waiters are almost condescending, insist on their baked in rituals with amuses and pre-dessert extras, all wonderful, but then after paying(90 gbp for two p two course lunch with only water) the maitre d' thinks you're heading for the restrooms, instead of rushing out to make it in time for your afternoon apt, it almost becomes hilarious,... Great food and top ambiance, but please, not everyone caters to your gimmicks always all the time. Learn to adapt to circumstances!

It's very expensive, but what you get is quite flawless - artfully presented dishes that are so rich in flavour and perfectly executed, in a beautifully designed setting, with fabulous service.  

Having a lot of hype and a Michelin star is something that always makes me wary about going to visit a restaurant. Having spent a lot of my childhood in France eating at Michelin-starred places with my father, I usually saw a fairly repetitive pattern emerging of the same style of cooking, overly expensive wine and quite stuffy service. This place is quite the opposite! Firstly, the food is excellent in quality, as one would expect, but with far more playful and inventive execution than I was expecting. Having said that, Chef Atherton has spent time working with the likes of Ferran Adria, so i suppose some influence was bound to rub off. This was definitely apparent eating the chef's menu, though I think the a la carte dishes would probably be similarly pleasing. Salmon presented in a smoking cedar box? Check. Scallop sashimi on a bed of dry ice? That too. An amusingly deconstructed "PB&J" that tastes better than the sandwich? That came at the end, right after one of the best pork dishes I've ever had in my life. Everything had very distinctive flavours, all fairly clean, intense and separate in the same manner as Adria's notoriously El Bulli focused on. But I must not forget the drinks too! The cocktails kept the same level of quirkiness and playful touches, using all sorts of different serves and garnishes (copper mule tins, fake $100 bills pegged onto the rim, with names like "The Wonky Donkey" and "The Artist Formerly Known As Quince"). Not only were the cocktails some of the best-balanced and well-conceived I've had in London, especially at the pricetag of £12-15 where a lot of snobby hotel bars charge the same prices for substandard spirits in unimaginative drinks. If you don't want to pay more than a tenner for a cocktail though, the wine list is superb, and as a sommelier I feel quite jealous of the sheer depth and breadth of the selection. They have everything from the old-school through to wines that are sure to become popular with enough exposure, from fairly far-flung countries like Bulgaria, Croatia and even China! Nice to see a Michelin-starred restaurant taking a bit of a risk with the wine list, especially when a lot of the more interesting wines are priced at £50 per bottle or less. In short, this is probably my new favourite place in London if I have a special occasion to celebrate. Finding it mighty hard to choose between here and Le Gavroche for my birthday!

Excellent - extremely good service (attentive but not pushy) and superb food. Really enjoyed the evening. I agree with other comments that the acoustics are bad - sometimes finding it hard to hear the person I was eating with and the tables feel quite close together. Generally. however a great experience from being greeted at the door to leaving at the end of the night.

Not a nice experience. We went this past Saturday and had the set Lunch. We were seated in the bar area, which was a nice place to sit, probably not as noisy as the main room. The food was really just ok and even though the set Lunch isn't expensive it felt like too much. My salmon with water cress soup had an overwhelming salty taste of 'fish' and none of cress… The lamb as a main had an overall pleasant taste, but the texture of the rump was far too chewy. I could not even finish it. And for the service: uninterested, slow and uninformed. Maybe the interest was focused on the busy dining room, but we spent a long time waiting between courses. One member of the staff was somewhat thrown by a question of whether the mint pesto contained Pine nuts and insisted on there being Peanuts in it. As a consequence of his insecurity he only poured the sauce for the lamb on my companions plate and left me without. His senior colleague fixed this promptly when asked and also confirmed that of course no Peanuts but Pine nuts were in the Pesto. I left the restaurant with a bad feeling and would really hesitate to recommend it. The overall feeling was 'Nice cocktail bar', not for eating. I was really surprised to learn they had a Michelin star.

Went here on a whim for the Saturday set lunch (three courses for £25). As we hadn't booked we ate at the bar. It was faultless - delicious food and very good portions for a set lunch plus charming extras (olives and a salt cod dip; a palate cleanser of grapefruit granita and delicious petit fours). The staff were charming, easy going and attentive without being stuffy. It was one of the best dining experiences I have had in a long time. Am already booking another trip back in a few weeks. Well done Jason Atherton!

An honest review - why do most people write a review? in my opinion it's because they've either had an amazing or amazingly awful experience... I had neither! My group of 5 were booked in on the day which I did not expect was going to be achievable and upon entry at 18:30hrs we were greeted by friendly and helpful staff. We were seated and tended to attentively as you would expect from a restaurant that I'm sure are striving for a Michelin star or two... we ordered from the main menu (I wanted the attractive looking taster menu but was voted out). I had the full English to start (slightly different to The Maze dish), nice but the tomato base overpowered the rest of the ingredients. Duck for main was perfect, cooked two ways and compared to the lamb and beef was by far the best dish. Our pleasant experience started to drop, the restaurant itself is nearly all made of hard material and therefore noise bounces all over the place making it very hard to hear the person opposite to you without shouting. That was a minor thing sadly however the increased lack of attention/forgetfulness of the staff increased as the restaurant began to fill. They're passed opening teething problems now so I can't really explain it, staff were asked three/four times for drinks orders and sparkling water was topped up with a jug of tap water. You could argue that I'm being petty but I refer back to the Michelin star and Jason Atherton, having eaten at the Maze several times and been lucky enough to have met the Chef I know this is not what he had in mind when he opened the restaurant. The bill was less than £100pp which was a nice surprise. In summary over all lovely food, staff lack the finishing touch and make sure you sit close if you go. I have no doubt Chef Atherton will gain his Michelin star and afterwards the prices may rise so get in quick but prepare for a few disappointments along the way. Oh and get the Apple 'puff' desert if you've got room... awesome!!

Came for lunch today. Everything was superb. Our starters were served by Mr A himself whilst explaining all the ingredients.Great wines with each course recommended by the sommelier. Although we had been before in the evening when everything was served at the table, I assumed the invitation to the dessert bar was to free up our table. This was not the case as our table remained free in a busy service. It was a lovely surprise to be given sorbets, grenaches with mousses and chocolates in addition to our chosen desserts. Fantastic value

I don't understand the bad reviews here at all. I eat out several times a week, and easily put Pollen Street up there with my best ever meals. The service was perfect, efficient, understated. The ambience is one of relaxed refinement, and it's clear that a lot of thought and money has gone into the interior, which on a cold winter's day was like a welcome into a luxury log cabin. Even the girls on the cloakroom were sweet and charming. The food...well...what to say? The salt-cod brandade with divine warm bread was a nice touch... my starter of cauliflower and squid was simple, yet with interesting textures and taste combinations. My lamb with artichokes and spiced aubergine was perfectly cooked and also, a really generous size portion, not tiny plates as sometimes happens. We were given a pre-dessert, followed by ordering a selection of the most delicate beautiful desserts....white chocolate parfait with lychee 'clouds', dark chocolate pave with mango and PBJ-peanut butter and Jelly given a whole new twist...the meal was finished by some cute little madeleine type cakes, and even a wave and thank you from Jason Atherton on the pass. I admire him for being in his own kitchen unlike so many of the 'celeb chefs', even at a lunch service. Yes it was expensive but each dish clearly had many processes, and you pay for the skill, time and effort of the chef. I'm looking for another excuse to go back and sample more of the menu......

I can honestly say this restaurant was absolutely hideous. It was completely overpriced, terrible serivce and a menu that is trying too hard. The whole atmosphere was horrible and the food extremely dissapointing. It definitely did not stack up to expectation, the only thing worthwhile was the cocktail menu and you needed a fair few of those to get over the rest of the experiece!

I went for dinner a couple of weeks ago with a friend. We started off with a drink in the bar area and then moved next door for dinner. We both had 3 courses and coud not stop smiling from beginning to end - the food was outstanding. Every mouthful a delight. The staff were excellent - efficient, friendly and helpful. The sommelier was excellent. For what is a pricier end restaurant in central London it is not at all stuffy. We were even given a little goody bag of breakfast muffins when we left - delicious. We will definitely return and have been recommending to others.

The food here continues to be superb after several visits, and the service is absolutely charming. A superb sommelier "Laure" - also from Maze - completes the pleasure. Our new favourite restaurant in the UK, France, the US, or Spain!

Staff was quite nice; professional and tried very hard. There were a few messups (missing cutlery, dishes to the wrong person, but that's just part and parcel of human error, and they were rectified quickly. The food was decent. I had the deer/beetroot starter which didn't really seem like deer to me, but it was presented well and tasted nice. I then went for the ribeye steak (8oz). It was really tender (more tender than Gaucho), but didn't taste chargrilled and was slightly underseasoned. For dessert, I had the chocolate pave with mango sorbet. The chocolate pave was really rich, but the mango sorbet helped cut through it (the mango cubes on the side also helped make it less rich). All in all. I wasn't bowled over by it but I think I may have been expecting too much. Food was lovely, but not overtly novel (although I think it may be a bit too harsh to compare to the likes of Heston's Dinner).

Some hilariously bonkers comments here. Went for lunch and it was super - great food and phenomonal value for money. Only gripe is that the hitherto well-oiled machine of service came completely unstuck when we decided to have our coffees in the bar area, at which point the (charming) waiting staff essentially forgot about us, but otherwise, great. Duncan's comment about the staff being 'mendacious' just reads like blabberings of some bitter rival.

Amazed by the poor comments here. The food was excellent, in particular the squid and ox cheek mentioned above, and the scallop ceviche and puddings. The wine was interesting, different and well priced. I found the service helpful and friendly without being stuffy, though in truth I would have liked a bit more support from the sommelier, who could have given us more support given the 12 different dishes we ended up eating...Luckliy our favourite choices matched the food well. In Summary, the food here is novel, beautifully prepared and presented, and very tasty. For the price, it's not quite up to the standard of the ledbury or hibiscus, but the dining experience isn't anywhere near as farty, which for me is worth a lot. If you go, go because you want to taste food you can't even consider cooking yourself, not to be seen or be cool. The rest will take care of itself

I had a feeling in my bones that the Pollen Street Social would be the 'meal of a lifetime'. Indeed, it was - the worst. What a truly horrendous place. The staff were surly, ignorant and incompetent and the food was overcooked. My starter (escabesche of quail) gave my teeth their most serious test since I was a schoolkid chewing on gobstoppers in the playground. As my molars struggled to cut through each tough line of sinew, i wondered whether the experience would improve. To my amazement, it got WORSE. My main course (rack of cotswold lamb) was dry, tasteless and bland. I had no idea that farming conditions had deteriorated so much in the Cotswolds. Change your suppliers!! When i left this place, i did so without my soul. And my wallet - this place is a rip off. If you want to be in the 'in crowd', come here. If you want food that actually tastes nice, don't. Never. Ever. Again. ps - why is there no option to give no stars?

What an appalling experience. The staff are unhelpful, mendacious and supercilious. Steer well clear - there are plenty of good restauarants nearby who treat their customers as human beings.

THE best food I have had other than a two star michelin restaurant in the south of France. Jason Atherton is a genius!

What a place perfect from start to finish, time out never get it wrong. You have to go!!!!!!!!!

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