Time Out says
The only caff in London with its own brand of tea, Terry’s was founded in 1982 by, er, Terry, who plied his trade as butcher in Smithfield Market. Needless to say, that’s where all the meat still comes from, although just about everything else is procured at nearby Borough Market. Inside, it’s wall-to-wall nostalgia with black-and-white photos galore, a big Union Jack hanging in the window and old sugar shakers on the check-clothed tables. Breakfast-fry-ups and sarnies are the business for East End workers, and there’s also an all-day ‘bistro’ menu of honest home cooking – think bangers and mash, burgers, ham, egg and chips, and daily specials (steak and kidney pud on Monday, say). Terry’s is also a diamond if you fancy ‘tea for two’ in the afternoon.
Users say (23)
Average User Rating
4.7 / 5
- 5 star:21
- 4 star:0
- 3 star:0
- 2 star:0
- 1 star:2
If the owner is prepared to give candid replies to customers who are not happy with the decline in customer service - then he can cope with this review.
Hung around to be seated and eventually seat myself. No one bothers to clean dirty table or ask me how I am. Fine. I’m waiting for friends so a delay to order isn’t a big deal. But what is a big deal is when the host (I use this word loosely) is abrasive, pretends to not see us when we’re trying our best to get her attention and slow to serve.
There was less than zero attention given to my friends and I.
Overrated Café. There are other Cafés that offer the same spectacular food, as well as excellent customer service.
No doubt the owner will write a reply that fails to take on customer concerns. Your prerogative - just as it’s our prerogative to share our opinion and stand by it.
Came recently and was served by a moody and ignorant host. She was too busy messing around with staff than wondering whether we needed serving.
Just read other reviews and one customer is right - the owner doesn’t want to hear constructive feedback. Whether you’ve been in business 1 or 35 years is of no consequence. People give up their precious time and cash to eat somewhere where they will feel welcome.
It feels good to get value for time and money as opposed to moodiness, ignorance and lazy service.
So please - take on board those customers who take the time to write a review and chat with your team who are not pulling their socks up.
*** The owner wrote back to another customer review saying that they can “assess” whether they want to come back, which is fair enough. But it’s their loss. Not the customer’s.
The food is great. But if you’re looking for consistent, welcoming customer service - I’d give Terry’s Café a miss.
What a great little gem, tucked away from the hustle and bustle of Borough and Flat Iron Sqaure. Serving traditional English grub, in a very traditional setting, this cafe is a must-go for a true English fry-up.
Great place for a superb old school breakfast and atmosphere that also majestically transforms into a wine bar for Wine Tasting at Terry's in association with Grape Juice Wines... Love the place!
A timeless beautiful fragment of London, masterfully resisting ephemeral trends - so, it feels like home!
Love this place. It has a true diamond in the rough..it's like all the best bits of old London Town..so good to walk into a place like this in a world where cafes are becoming chain driven..long live Terrys 5 stars
Authentic London cafe with great food and service. So many old pics and artefacts to look at, and it's own line in tea - a great place.
The finest proper full English in the land, the most welcoming and enjoyable atmosphere I've ever experienced and Aust is a credit to the memory of Terry who was a true gent. Every time I travel the 250 miles down for breakfast at Terry's it feels like coming home, there's nowhere I'd rather eat. Good luck Aust and the team. David
I have been going here for years and would not change for anything, you can keep your Bistro's and bars. Austin's done a great job since good 'ol Terry died. The food is fantastic, freshly cooked to order, served with a smile and fantastic value. What more could you want?
We always have a fantastic breakfast when we visit Terry's. Great little café, full of memorabilia, friendly staff would definitely recommend a visit.