The Refinery

Restaurants, British Southwark
  • 1 out of 5 stars
(2user reviews)
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The Refinery
Venue name: The Refinery
Address: 110 Southwark Street
Price: £25 and under
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Average User Rating

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  • 1 star:2
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Mei M

Despite the very nice appearance of this place, do not go there. Booked a table for two for a romantic dinner but it's been a total waste. 

We arrived there and had to wait a good five minutes before being seated - and note we had a reservation! Music was extremely loud, I could barely speak to my boyfriend while eating. We chose a few different tapas-style dishes, they were absolutely rubbish. The sourdough toast with "ricotta" (not sure what that cheese was, I'm Italian and I know ricotta well, and that was definitelly not ricotta) was awful, bread was stale, and overall it was completely tasteless. I mean, how can you screw such an easy thing to prepare? Meatballs just tasted like Iceland's frozen meatballs in a mediocre cheesy sauce. Chicken satay was bland. We spent around £60 for a terrible dinner (with red wine) and I was so disappointed. Service was also not impressive. It's not easy to find really bad places in London, but this is one of them. 


Poor food. Poor service, they were stood around chatting. Then to top it all off my friend saw a mouse. The waiter was hilarious and asked if we opened the door. Then the manager came and said we could have 50% off. To which we had to highlight that there is a mouse in the restaurant so were unhappy about paying. She said oh yeah we know someone spotted them earlier and we are getting in people tonight. Not sure they should be serving food if they know there is mice. The manager did not apologise at all and called us ' not genuine' because we said that we would not pay. Very rude!!!! I'm not someone to complain but am absolutely shocked by this bar. They definitely need training in customer service and hygiene!