Waffle Paradise

Worst dessert parlour I've ever been to!!! Would've given it 0 stars if possible. This place is full of false advertising and lacks organisation. Took my little brother here as a 'results day' treat and really regret it as it did not meet our expectations at all. We trekked to get there from Piccadilly and was told there's a 20 min wait although the food court was empty.

We were hungry though and had been wanting to try the milkshakes all week so we agreed to wait. I then showed a picture of the milkshake I wanted (from their Instagram) to the male employee and he told me he didn't have any brownies or donuts left - only muffins. I was annoyed by this but I let it slide and still paid for my order. Whilst waiting, a female employee came over not once but TWICE with the wrong order!!!

First time we assumed it was ours because she told us it's the kinder Bueno milkshake (which is what we ordered) however as soon as my brother dipped into it, she came back and told us it's not ours to have. My brother felt embarrassed but I assured him it's not his fault!

She then came back again few minutes later with ANOTHER milkshake which we thought had to be ours this time although I pointed out what toppings I ordered and recognised the order was wrong again. She took it back without apologising and eventually came back 10-12 mins later with both of our correct milkshakes FINALLY.

I was very disappointed with the milkshakes as they were not what we were expecting!! Our milkshake was bland and didn't have enough chocolate sauces on them. I expected marshmallow and mikado sticks also although we weren't given it. Absolutely ruined all expectations of the dessert and was a huge waste of money.

This is my first and last time at Waffle Paradise as it did not meet my expectations. The pictures on their Instagram are all false advertising as the milkshakes do NOT appear like that in reality. I do not recommend this place to anyone. Complete let-down.

- The first picture is what I asked for and the second picture is what I received. Total disappointment.

Great choice of freakshakes, waffle and bubble tea amongst other. My favourite choice of waffle is cookies and cream topped with Oreo crush, whipped cream and chocolate ice cream. I really enjoyed the time with my friends, great music, impeccable service located at the East shopping mall in Upton Park. Check it out!

Is good